Service Advisor

Diehl Hyundai of Massillon is looking to add experienced Service Advisors! Customer service, data entry, writing estimates, and working as a team with the technicians and other advisors will be the primary responsibilities. Apply today! 

As a Service Advisor you will:

• Greet customers in a timely and friendly manner.
• Obtain accurate information regarding the customers vehicle, documenting any and all concerns to the repair order.
• Advise customers on the maintenance intervals according manufactures specifications.
• Provide customers with a complete and accurate estimate for labor and parts.
• Provide customers with a detailed breakdown of all charges for the services performed to their vehicle.
• Obtain prior authorization from the customer or warranty company of repairs that need to be completed.
• Handle telephone inquiries regarding customer concerns, appointments, and follow up with customers on work in progress.
• Verify manufacturer and extended warranty coverage.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance
• We offer competitive wages and embrace a “promote within” philosophy.

Qualifications:

• Valid driver's license with clean driving record
• Time management skills
• Commitment to 100% customer satisfaction
• Have basic computer skills to include typing and Microsoft Excel
• Be organized, professional and courteous
• Previous Service Advisor experience is preferred