Service Advisor

Dick Smith Ford
7201 Garners Ferry Road, Columbia, SC
Full Time

Service Advisor – Ford Dealership

Dick Smith Ford | Columbia, SC

Join One of South Carolina's Premier Ford Dealerships

Dick Smith Ford is seeking a motivated, customer-focused Service Advisor to join our growing Service Department. If you thrive in a fast-paced environment, enjoy building relationships with customers, and have a passion for delivering exceptional service, we want to hear from you.

This is an outstanding opportunity to join a dealership that values professionalism, rewards performance, and provides long-term career growth.

Compensation

Competitive salary with commission based on experience and performance
Monthly performance incentives (Spiffs)
Excellent earning potential
Ongoing manufacturer training and professional development

What We Offer

Medical, dental, and vision insurance
401(k) with company match
Paid vacation and holidays
Flexible scheduling
Career advancement opportunities
Relocation assistance available for qualified candidates
State-of-the-art, climate-controlled facility
Stable customer base with consistent repair volume
Supportive management team committed to your success

Responsibilities

Greet customers promptly and professionally
Listen to customer concerns and accurately document vehicle symptoms
Recommend maintenance and repair services based on vehicle age, mileage, and manufacturer recommendations
Prepare accurate estimates for labor and parts
Communicate repair progress and completion updates throughout the repair process
Review repair orders for accuracy before vehicle delivery
Explain completed repairs and maintenance recommendations to customers
Work closely with technicians and the parts department to ensure efficient repairs
Utilize digital vehicle inspections, photos, and videos to communicate repair needs
Maintain Ford training requirements and product knowledge
Deliver an exceptional customer experience while achieving individual and department performance goals

Qualifications

Previous experience as a Service Advisor, Service Consultant, or Assistant Service Manager preferred
Ford dealership experience strongly preferred
CDK Drive experience preferred but not required
Experience with digital multipoint inspections and video communication is a plus
Strong sales, customer service, and communication skills
Excellent organizational and multitasking abilities
Self-motivated with a positive, professional attitude
Ability to thrive in a fast-paced, team-oriented environment
Valid driver's license with an acceptable driving record
High school diploma or equivalent

Why Dick Smith Ford?

At Dick Smith Ford, we believe our Service Advisors are the face of our dealership. We provide the tools, training, and support needed to build lasting customer relationships while creating outstanding earning opportunities.

If you're looking for a dealership that values integrity, teamwork, accountability, and customer satisfaction, we'd love to meet you.

Apply today and become part of the Dick Smith Ford family.

Dick Smith Ford is an Equal Opportunity Employer.

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AI Usage Notice

This employer may use artificial intelligence (“AI”) to assist in evaluating candidates and making hiring decisions. To the extent the employer is using AI, it will be used to consider the candidate’s fitness for a position. The AI used to assist in evaluating candidates and making hiring decisions will review a candidate’s profile for employer-identified characteristics. The employer is not replacing human decision-making with AI and humans will be reviewing and ultimately making decisions relating to a candidate’s application. As a candidate, you acknowledge and consent to the use of AI by employer in this manner.

By submitting my application, I consent to the collection, storage, and processing of my personal data for the purposes of evaluating my candidacy for employment.

Dick Smith Ford