Auto Detail Receptionist - Vancouver, WA | Dick Hannah Dealerships

We are seeking a friendly, organized, and customer-focused Auto Detail Receptionist to join our growing automotive detailing team. This role serves as the first point of contact for customers, providing exceptional service while managing appointments, processing payments, coordinating with detailing technicians, and ensuring a seamless customer experience from vehicle check-in to pick up. 

Auto Detail Receptionist Compensation and Benefits:     

Auto Detail Receptionist Competitive Salary: $18.00-$25.00 per hour  

Schedule: Full-Time Monday through Friday with occasional Saturdays as needed. 

Generous Paid Time Off (PTO): We prioritize work-life balance, offering industry-leading PTO. New full-time employees accrue 4 hours per pay period, totaling approximately 96 hours in the first year, with increases over time.     

Comprehensive Benefits Package: Hannah Motor Company provides extensive health benefits starting the first month after 60 days of employment. Options include medical, dental, vision, Health Savings and Flexible Spending accounts, life insurance, and short- and long-term disability, alongside a robust 401(k) plan for retirement planning.     

Paid Holidays: Hannah Motor Company offers at least 5 paid holidays per year to the Auto Detail Receptionist subject to completion of the introductory period and other eligibility requirements as per company policy.    

Auto Detail Receptionist Responsibilities: 

Customer Service 

• Greet customers in a professional and welcoming manner. 

• Answer incoming phone calls and respond to customer inquiries. 

• Explain detailing services, packages, pricing, and promotions. 

• Handle customer concerns and escalate issues to management when necessary. 

• Maintain a positive customer experience from check-in through vehicle pickup. 

Scheduling & Administrative Support 

• Schedule and confirm Auto Detailing appointments for our store. 

• Coordinate vehicle drop-off and pickup times. 

• Maintain customer records and service history. 

• Update appointment calendars and shop management software. 

• Assist managers with administrative tasks and reports. 

Financial Transactions 

• Process customer payments accurately. 

• Prepare invoices and receipts. 

• Balance daily cash, checks, and credit card transactions. 

• Ensure proper documentation of all transactions. 

Communication & Coordination 

• Communicate daily schedules with detail technicians and management. 

• Track vehicle status and provide updates to customers AND internal management. 

• Coordinate with sales, service, and recon departments when necessary. 

• Assist with customer follow-up calls, surveys, and review requests. 

Office Organization 

• Maintain a clean, organized reception area. 

• Manage office supplies and customer materials. 

• File and maintain paperwork accurately. 

• Assist with marketing materials, customer databases, and email campaigns as assigned. 

Auto Detail Receptionist Qualifications: 

• Automotive dealership, car wash, or detailing industry experience. 

• Experience with appointment scheduling and point-of-sale systems. 

• Sales or upselling experience. 

• Excellent customer service 

• Strong verbal and written communication 

• Organization and time management 

• Attention to detail 

• Problem-solving skills 

• Dependability and punctuality 

• Teamwork and collaboration 

• Basic sales and customer retention skills 

• Ability to sit, stand, and walk throughout the day. 

• Ability to occasionally lift up to 20 pounds. 

• Ability to work in an office environment within an automotive facility. 

At Dick Hannah Dealerships, our Core Values are summed up in four words: Family, Integrity, Respect and Purpose. We’re a family-run business that’s been around since 1949 but keep our focus on the future and innovation. The Hannah family is passionate about how our business is run and treating our employees just as well as our customers. Every day. We truly care for our employees and sincerely appreciate everyone’s day-to-day contributions.   

Dick Hannah Dealerships. Believe in nice.    

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.