Administrative Assistant / BDC Representative

We are looking for a motivated and detail-oriented Administrative Assistant / BDC Representative to support our sales and finance teams with car deal paperwork, deal packaging, and customer communication. This hybrid role plays a vital part in ensuring smooth transaction processing and providing top-tier customer service through inbound and outbound communication.

Administrative Assistant / BDC Representative Compensation and Benefits: 

Administrative Assistant / BDC Representative Competitive Salary:  $20-$22 per hour 

Generous Paid Time Off (PTO):We prioritize work-life balance, offering industry-leading PTO. New full-time employees accrue 4 hours per pay period, totaling approximately 96 hours in the first year, with increases over time. 

Comprehensive Benefits Package: Hannah Motor Company provides extensive health benefits starting the first month after 60 days of employment. Options include medical, dental, vision, Health Savings and Flexible Spending accounts, life insurance, and short- and long-term disability, alongside a robust 401(k) plan for retirement planning. 

Paid Holidays: Hannah Motor Company offers at least 2 paid holidays per year to Administrative Assistant / BDC Representative subject to completion of the introductory period and other eligibility requirements as per company policy. 

Administrative Assistant / BDC Representative Responsibilities: 

Deal Packaging & Admin Support

• Review and organize car deal paperwork for accuracy and completion.
• Package finalized deals for lender submission and internal processing.
• Ensure all required documents are properly signed, scanned, and filed.
• Maintain compliance with dealership and manufacturer guidelines.
• Communicate with sales and finance staff regarding incomplete or incorrect documents.
• Enter and update deal data in the DMS/CRM systems.
• Maintain organized digital and physical files of all deal documents.

BDC (Business Development Center) Responsibilities

• Make outbound calls, emails and texts to follow up with internet leads, unsold showroom traffic, and service customers.
• Schedule new appointments and follow-up on missed appointments.
• Use our CRM tool (e.g., VinSolutions) to track communication and follow-ups.
• Provide accurate product, pricing, and appointment information to customers.
• Support sales campaigns, offers, customer lists, and service-related tasks to drive customer engagement.
• Foster strong communication and collaboration with the sales team to ensure seamless hand off of leads and effective teamwork.
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Administrative Assistant / BDC Representative Qualifications:  

• Excellent communication. 
• Physical ability to use computer hardware/software. 
• Team player, willing to work in a team-oriented process, with a positive attitude. 
• Ability to multi-task
• Ability to work alone, self motivate and manage one’s own time.
• Organized and extremely detail oriented. 
• Ability to prioritize.
• Basic knowledge of dealership operations and/or office/clerical experience. 

At Dick Hannah Dealerships, our Core Values are summed up in four words: Family, Integrity, Respect and Purpose. We’re a family-run business that’s been around since 1949 but keep our focus on the future and innovation. The Hannah family is passionate about how our business is run and treating our employees just as well as our customers. Every day. We truly care for our employees and sincerely appreciate everyone’s day-to-day contributions. 

Dick Hannah Dealerships. Believe in nice. 

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.