Body Shop Director

We are seeking an experienced and results-oriented Body Shop Director to lead our body shop team in delivering high-quality, efficient, and profitable vehicle repair services. This role is crucial in driving sales volume while managing repair costs and overall expenses. If you have a strong background in body shop operations, leadership, and a focus on customer satisfaction, apply now to help us achieve our business goals. 

Body Shop Director Compensation and Benefits: 

Body Shop Director Competitive Salary: $12,500 monthly salary, plus 10% of the Body Shop net profit. 

Generous Paid Time Off (PTO):We prioritize work-life balance, offering industry-leading PTO. New full-time employees accrue 4 hours per pay period, totaling approximately 96 hours in the first year, with increases over time. 

Comprehensive Benefits Package: Hannah Motor Company provides extensive health benefits starting the first month after 60 days of employment. Options include medical, dental, vision, Health Savings and Flexible Spending accounts, life insurance, and short- and long-term disability, alongside a robust 401(k) plan for retirement planning. 

Paid Holidays: Hannah Motor Company offers at least 5paid holidays per year to the Body Shop Director subject to completion of the introductory period and other eligibility requirements as per company policy. 

Body Shop Director Responsibilities: 

• Adopts customer centric thinking, leading the body shop team in creating positive customer experiences that result in high customer satisfaction.  

• Strives for harmony and teamwork at the body shop and with all Dick Hannah departments.  Actively promoting teamwork and a culture of collaboration between body shop departments. 

• Use a process driven mindset to establish and maintain the procedures and workflows needed in a high-volume environment.  

• Uses continuous improvement concepts, challenging the team to identify improvement opportunities, make the appropriate plans, execute, and monitor results.  

• Sets monthly goals and objectives for the departments and strives to meet them. 

• Hires, trains, motivates, and monitors the performance of body shop personnel. 

• Drives increasing sales by establishing/maintaining business relationships, guiding marketing, and website development.  

• Controls and is responsible for all body shop receivables, ensuring prompt payment. 

• Ensures that payroll is completed on time and that all payroll is reviewed and correct. 

• Maintains reporting systems required by general management and selected insurance companies. 

• Monitors the performance of the body, paint, glass and calibration departments.  Ensure quality workmanship as the repair progresses and that the estimates are followed as listed. 

• Oversee and ensure that all parts are received in acceptable condition.  Ensure that all additional parts are ordered and received according to commitments made. 

• Establishes and maintains good working relationships with insurance DRP companies. 

• Establishes and maintains good working relationships with OEM Certified manufacturers. 

• Works closely with Dick Hannah service & parts dealership teams to ensure strong correlation between the teams.   

• Conducts regular performance evaluations of direct reports and oversees performance feedback for all body shop positions.  

• Understands, keeps abreast of, and complies with federal, state, and local regulations that affect body, paint, glass and calibration operations, such as hazardous waste disposal, OSHA Right-to-Know, etc. 

• Fosters professional employee development and coordinates with the assistant manager and shop supervisor to determine needs for advanced training. 

• Maintains high-quality repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality. 

• Makes customer satisfaction a department priority, ensuring that department personnel are courteous and respectful in their interaction with customers. 

• Handles customer complaints immediately and according to Dick Hannah Dealership’s guidelines. 

• Understands the new equipment and tools available and recommends their implementation as appropriate. 

• Ensures that all company tools and equipment are maintained  

• Achieves a highly trained workforce that can safely and confidently complete their work.  

• Maintains a safe work environment, ensuring that proper safety equipment is available and used as designed. 

• Establishes and maintains good working relationships with vocational and technical schools to enhance personnel recruitment activities. 

• Serves as liaison with OEM and insurance representatives. 

• Maintain excellent attendance record serving as an example to subordinates. 

• Maintains a secure facility and ensures the protection of customer property. 

Body Shop Director Qualifications: 

• 5+ years of experience managing direct reports. 

• Excellent communication skills (including listening, speaking). 

• Ability to read, speak and understand English. 

• Ability to interpret a variety of instructions furnished in written, oral, or schedule form. 

• Ability to multi-task. 

• Ability to work alone, self-motivate and manage one’s own time. 

• Physical ability to use computer hardware/software. 

• Team player with a positive attitude. 

• Computer literate (MS Word, Advanced Excel, Outlook) 

• Organized and extremely detail oriented. 

• Ability to prioritize. 

• Deadline-oriented 

• Research skills 

• General math skills 

• Basic knowledge of dealership operations. 
   

 
At Dick Hannah Dealerships, our Core Values are summed up in four words: Family, Integrity, Respect and Purpose. We’re a family-run business that’s been around since 1949 but keep our focus on the future and innovation. The Hannah family is passionate about how our business is run and treating our employees just as well as our customers. Every day. We truly care for our employees and sincerely appreciate everyone’s day-to-day contributions. 

Dick Hannah Dealerships. Believe in nice. 

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.