Accountability Manager

The Accountability Manager is responsible for ensuring that lead management processes are adhered to and sales processes through marketing systems are conducted effectively and efficiently. This role involves assisting with various digital platforms and vendor relationships while maintaining high standards for customer satisfaction and online reputation. The Accountability Manager also plays a crucial role in training and coaching, as well as monitoring staff performance and compliance with OEM guidelines.

Accountability Manager Compensation and Benefits: 

Accountability Manager Competitive Salary: $23-$25 per hour

Generous Paid Time Off (PTO):We prioritize work-life balance, offering industry-leading PTO. New full-time employees accrue 4 hours per pay period, totaling approximately 96 hours in the first year, with increases over time. 

Comprehensive Benefits Package: Hannah Motor Company provides extensive health benefits starting the first month after 60 days of employment. Options include medical, dental, vision, Health Savings and Flexible Spending accounts, life insurance, and short- and long-term disability, alongside a robust 401(k) plan for retirement planning. 

Paid Holidays: Hannah Motor Company offers at least 2 paid holidays per year to the Accountability Manager subject to completion of the introductory period and other eligibility requirements as per company policy. 

Accountability Manager Responsibilities: 

• Training sales employees in the use of VinSolutions CRM regarding customer relationships and lead processes.

• Assigns leads to appropriate sales staff and conducts regular audits to ensure proper follow-up and lead conversation.

• Prepare and present performance reports to sales staff, analyzing metrics to drive improvements.

• Communicates with vendors such as Autotrader, Edmunds, Carfax, etc. ensuring optimal service and value.

• Audit OEM websites for accuracy, marketing effectiveness, and pricing strategies. Coordinate with staff to ensure compliance and optimization.

• Monitors Adsource platforms, ensuring effective advertising strategies and execution.

• Manages the use of Roadster for online sales and customer interactions.

• Monitor CSI, online reviews, and reputation on platforms. Implement strategies to enhance customer satisfaction and address negative feedback.

• Facilitate effective communication across teams to ensure alignment and efficiency.

• Manage SharePoint for document storage, sharing, and collaboration among staff.

• Oversee the onboarding process for new hires, providing training and coaching to ensure they are well-prepared.

• Audits co-op advertising programs to maximize marketing budgets and effectiveness. 

• Serve as primary CRM expert in dealership, understanding all features and functionality, as well as best practices.

• Manages dealership website by updating staff photos, audit link navigation, and layout/images alignment correct and verified in both mobile and desktop.

Accountability Manager Qualifications: 

• Physical ability to use computer hardware/software.

• Computer literate (MS Word, Advanced Excel, Outlook) 

• Organized and extremely detail oriented.

• Ability to prioritize.

• Research skills

• Proven experience in CRM management, performance evaluation and vendor management.

• Strong understanding of the automotive industry and dealership operations.

• Proficiency with Vinsolutions, Adsource, Roadster, Purple Cloud, Zoom and Sharepoint.

• Ability to analyze data and make informed decisions to drive performance improvements.

At Dick Hannah Dealerships, our Core Values are summed up in four words: Family, Integrity, Respect and Purpose. We’re a family-run business that’s been around since 1949 but keep our focus on the future and innovation. The Hannah family is passionate about how our business is run and treating our employees just as well as our customers. Every day. We truly care for our employees and sincerely appreciate everyone’s day-to-day contributions. 

Dick Hannah Dealerships. Believe in nice. 

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.