Pro Caliber Motorsports Service Manager

We are seeking an experienced and results-driven Motorsports Service Manager to oversee and manage the efficient and profitable operations of our dealership’s service department. This role requires strong leadership, organizational skills, and a focus on customer satisfaction. If you have a proven track record in managing service operations, apply now to lead our team and contribute to the continued success of our dealership. 

Motorsports Service Manager Compensation and Benefits: 

Service Manager Compensation: Base + commission, Average income $70,000 - $90,000 annually

Generous Paid Time Off (PTO): We prioritize work-life balance, offering industry-leading PTO. New full-time employees accrue 4 hours per pay period, totaling approximately 96 hours in the first year, with increases over time. 

Comprehensive Benefits Package: Pro Caliber Motorsports provides extensive health benefits starting the first month after 60 days of employment. Options include medical, dental, vision, Health Savings and Flexible Spending accounts, life insurance, and short- and long-term disability, alongside a robust 401(k) plan for retirement planning. 

Paid Holidays: Pro Caliber Motorsports offers 5 paid holidays per year to the Service Manager subject to completion of the introductory period and other eligibility requirements as per company policy. 

Motorsports Service Manager Responsibilities: 

• Forecasts goals and objectives for the departments and strives to meet them. 

• Hires, trains, motivates, and monitors the performance of the service department personnel. 

• Prepares and administers an annual operating budget for the service department. 

• Maintains reporting systems required by general management and the factory. 

• Attends managers' meetings. 

• Monitors the performance of the service department. 

• Strives for harmony and teamwork within the department and with all other departments. 

• Understands, keeps abreast of, and complies with federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know, etc. 

• Understands and ensures compliance with manufacturer warranty and policy procedures. 

• Holds weekly department meetings. 

• Establishes and maintains good working relationships with customers to encourage repeat and referral business 

• Fosters professional employee development and determines the need for advanced training. 

• Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality. 

• Makes customer satisfaction a department priority, ensuring that service personnel are courteous and respectful in their interaction with customers. 

• Handles customer complaints immediately and according to dealership's guidelines. 

• Administers warranty claims, reviews warranty policy adjustments, understands and applies warranty guidelines, ensures correct processing of claims, and communicates warranty information and clarifications to customers. 

• Develops dealership service pricing plans and recommends to the dealer or general manager. 

• Works with parts and service personnel to find ways to improve the overall profitability of the dealership. 

• Keeps abreast of new equipment and tools available and recommends purchases. 

• Establishes and maintains good working relationships with vocational and technical schools to enhance personnel recruitment activities. 

• Serves as liaison with factory representatives. 

• Maintains safe work environment. 

• Maintains a professional appearance. 

Motorsports Service Manager Qualifications: 

• Excellent communication skills (including listening, speaking). 

• Ability to read, speak and understand English. 

• Ability to interpret a variety of instructions furnished in written, oral, or schedule form. 

• Ability to multi-task. 

• Ability to work alone, self-motivate and manage one’s own time. 

• Physical ability to use computer hardware/software. 

• Team player with a positive attitude 

• Computer literate (MS Word, Advanced Excel, Outlook) 

• Organized and extremely detail-oriented 

• Ability to prioritize 

• Deadline-oriented 

• Research skills 

• General math skills 

• Basic knowledge of dealership operations and/or office/clerical experience. 

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.