Parts and Service Operations Manager

Be part of something bigger. Join one of the Northwest’s most trusted names — Dick Hannah Dealerships — and one of the world’s most premium automotive brands, Acura.

At Dick Hannah Acura of Portland, we’re looking for a strategic, business-minded Service Director to lead our Service Department and oversee operations that drive customer experience, profitability, and team performance. This is not your typical dealership service role — it’s a chance to run a high-performing business unit within one of the strongest and most respected automotive groups in the region.

What You’ll Do

• Lead and develop the Service Department, fostering a culture of accountability, customer satisfaction, and operational excellence.

• Manage financial performance with a strong command of P&L, forecasting, and expense control.

• Design and execute business strategies that align with Acura and dealership objectives.

• Drive continuous improvement using Lean principles and data-driven decision-making.

• Partner with senior leadership to implement initiatives in growth, process optimization, and customer retention.

• Uphold the Dick Hannah reputation for integrity, innovation, and exceptional customer care.

Who You Are

You’re a results-oriented leader with a track record of building high-performance teams and managing complex operations. You may come from automotive, retail, logistics, or another service-driven business — what matters most is your ability to lead strategically and deliver measurable results.

You have:

• Strong financial acumen and experience managing P&L performance.

• Demonstrated success in team leadership and organizational change.

• A disciplined approach to process improvement and strategic execution.

• Experience in operations, logistics, or service-based business (automotive preferred).

• (Preferred) Previous dealership management or OEM experience — Acura, Honda, or other premium brands.

Why Dick Hannah

• Exceptional opportunity: Leadership roles at Acura and Dick Hannah are rare — this is a career-defining role at a brand known for innovation and performance.

• Reputation & legacy: Family-owned since 1949, Dick Hannah Dealerships has built a 75-year legacy rooted in our “Believe in Nice” philosophy.

• Compensation that matches impact:

  • $2,500 monthly base salary + 2.0% Parts and Service Gross Profit + 10% Parts and Service Net Profit 

  • Annual earnings potential: $140,000 – $200,000+, depending on results

• Comprehensive benefits:

  • Health, dental, vision, HSA/FSA, life, and disability insurance starting the first of the month after 60 days

  • 401(k) with company match

  • Paid Time Off (starting at 96 hours annually) + 5 paid holidays

• Career growth: Join a respected organization with proven internal advancement pathways and a leadership team that invests in development.

About Dick Hannah Dealerships

Our Core Values — Family, Integrity, Respect, and Purpose — drive everything we do. We’re proud to be a family-run business that values people first, embraces innovation, and continually looks forward. We truly care for our employees and customers — every day.

Dick Hannah Dealerships. Believe in Nice.

We are an equal opportunity employer and prohibit discrimination or harassment of any kind.