Parts Associate

Parts Associate

Position Summary:
The Parts Person is responsible for assisting customers and technicians in identifying, sourcing, and purchasing the correct automotive parts and accessories. This role ensures the smooth operation of the dealership’s service and repair departments by maintaining accurate inventory levels, providing excellent customer service, and supporting sales initiatives.

Key Responsibilities:

• Assist retail customers, service technicians, and internal staff in selecting and locating required parts.
• Process parts orders promptly and accurately through the dealership’s system.
• Maintain proper stocking levels by ordering parts and supplies as needed.
• Receive, inspect, and organize incoming shipments of parts and materials.
• Track inventory and conduct regular stock checks to minimize shortages and overages.
• Maintain a clean, organized, and safe parts department.
• Provide accurate estimates and pricing for parts and accessories.
• Build and maintain strong relationships with customers, vendors, and internal departments.
• Uphold dealership policies, manufacturer guidelines, and safety procedures.

Qualifications:

• High school diploma or equivalent required; additional technical or automotive training preferred.
• Previous experience in an automotive dealership or parts environment is strongly preferred.
• Knowledge of automotive systems, components, and terminology.
• Proficiency in dealership management software and Microsoft Office applications.
• Strong organizational skills with attention to detail and accuracy.
• Excellent communication and customer service skills.
• Ability to lift and move parts weighing up to 50 pounds.
• Valid driver’s license with a clean driving record.

Core Competencies:

• Customer-focused with a service-first mindset.
• Problem-solving and critical thinking skills.
• Team player with the ability to collaborate across departments.
• Dependable and self-motivated with strong work ethic.

Working Conditions:

• Full-time position; may include evenings and weekends based on dealership hours.
• Combination of office, parts counter, and warehouse environments.
• Physical activity including standing, walking, bending, and lifting.

Compensation & Benefits:

• Wage depending on experience
• Health, dental, vision, life insurance options.
• 401(k) plan
• Paid time off and holidays.
• Employee discounts on parts, service