Automotive Service Advisor (full-time)

Join DePaula Chevrolet as a full-time Automotive Service Advisor in Albany, NY. In this role, you will be the key point of contact between our customers and the service department, ensuring a smooth and positive experience. You’ll work closely with technicians and customers to understand vehicle issues, provide accurate information, and facilitate timely repairs and maintenance services.

Expected yearly compensation $80,000 to $140,000.

Responsibilities

• Greet customers promptly and professionally, both in person and over the phone.
• Assess customer vehicle needs and communicate effectively with service technicians.
• Prepare and explain repair estimates and service recommendations to customers.
• Schedule service appointments and follow up to ensure customer satisfaction.
• Manage service orders and maintain accurate records of all transactions.
• Handle customer concerns and resolve issues in a professional and courteous manner.
• Support the service department by coordinating workflow and maintaining strong communication among team members.

Requirements

• Previous experience in an automotive service advisor or customer service role preferred.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Basic knowledge of automotive systems and terminology is a plus.
• Proficient with computer systems and software for managing service orders.
• Reliable and punctual with a strong work ethic.
• Valid drivers license and clean driving abstract.

Benefits

• Health, dental, and vision insurance options.
• Life insurance
• 401K with company match.
• Paid time off and holiday pay.
• Employee discounts on vehicle purchases and service.
• Opportunities for career growth and professional development.

About the Company

DePaula Chevrolet is a premier automotive dealership located in Albany, NY. We pride ourselves on delivering exceptional customer service and quality vehicles. Our team is committed to creating a welcoming environment for our customers and employees alike, making us a trusted name in the community for automotive sales and service.

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