Powersports Service Advisor

Join the team at Dillon RV Marine Power Sports as a Powersports Service Advisor based in Boise, ID. In this role, you will be the primary point of contact between customers and our service department, ensuring a seamless and positive service experience. Your expertise in powersports vehicles and exceptional customer service skills will help us maintain our reputation for excellence.

Responsibilities

• Greet customers and assess their service needs for powersports vehicles including motorcycles, ATVs, and personal watercraft.
• Provide clear explanations of required services, estimates, and timelines to customers.
• Schedule service appointments and coordinate with technicians to ensure timely completion of work.
• Maintain accurate records of service orders, parts requests, and customer communications.
• Answer customer inquiries regarding service status, warranties, and maintenance recommendations.
• Work closely with parts and sales departments to facilitate a smooth service process.
• Assist in upselling services and products that enhance vehicle performance and customer satisfaction.

Requirements

• Prior experience in a service advisor role or customer-facing position in the powersports or automotive industry preferred.
• Strong knowledge of powersports vehicles and their maintenance requirements.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Proficiency with service management software or willingness to learn.
• A positive attitude and commitment to delivering exceptional customer service.

Benefits

• Competitive compensation package (details provided during the interview process).
• Opportunities for professional growth and development within the company.
• A supportive team environment in a reputable powersports dealership.
• Employee discounts on parts, accessories, and products.

About the Company

Dillon RV Marine Power Sports is a trusted leader in the powersports industry, serving the Boise, ID community with high-quality vehicles, parts, and service. We pride ourselves on delivering outstanding customer experiences and fostering a culture of teamwork and integrity. Join us and be part of a company that values your skills and passion for powersports.