Automotive Service Manager

Delaware Tire Centers
616 S College Ave, Newark, DE
Full Time

Delaware Tire Centers is seeking a Service Manager for our Newark, Delaware location. This position will report directly to the Store Manager and is responsible for the training, management, workload & schedules of our service department. This position also supports our sales and store management staff as applicable and when necessary. The Service Manager will also assist in vehicle diagnosing, services and repairs.

Delaware Tire prides itself on customer service is looking for someone who is dedicated to providing our customers with an excellent experience and superior customer satisfaction.

Requirements include:

* Valid D/L with a clean record

*Automotive Service Experience

*Staying Customer-Focused

*Self motivation, ability to work well with others

*Strong Communication skills--the ability to explain recommended services to customers and verifying the best procedures with the technicians

Job Responsibilities

Advising current and potential customers about their service needs
Answering phones
Providing superior and prompt customer service
Preparing necessary sales and service documentation
Helping technicians with diagnosis of vehicles

Job Qualifications

Strong, interpersonal, communication and phone skills
Basic computer knowledge and experience
Prior tire and auto technician experience
ASE Certification is a plus

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Delaware Tire Centers