Service Clerk

We are seeking a professional & enthusiastic Full Time Service Administrator/Service Clerk for D'Addario GMC/Buick/Cadillac. We are a family owned and operated Auto Group for over 50 years, located in Shelton, CT

Schedule (subject to change) 

Business Hours: Monday/Tuesday/Wednesday/Friday 8am-6pm, Thursday 8am-7pm, Saturday 8am-4pm

Pay Rate: $17.00/hr.-$22.00/hr. based on experience

Looking for these skills/attributes for this role - 

• You enjoy working with people and have a passion for teamwork!
• Friendly, positive attitude with high energy able to work in a fast-paced environment
• Has a strong desire for growth and passion for individual development
• Good attention to detail and constant follows up with customers and the Service Department
• Flexible and willing to support other members of the Service Team

Role Responsibilities include, but not limited to - 

• Cover service clerk office as needed
  • Answer incoming phone calls
  • Accept payments for Service/Parts customers
  • Receipt in money
  • Additional clerical responsibilities as instructed
  • Prepare coffee at 8am for Service Lounge and as need throughout the day
• Work alongside Service Advisors and near Service Technicians in our GM Service Department 
• Answer phone calls from customers 
  • Provide customers helpful recommendations 
  • Schedule service appointments
  • Take detailed notes and strive to solve customer concerns
  • Follow up with Advisors on Customer Concerns/New Appointments 
  • Call back customers to confirm appointments
• Track rental cars and communicate with Service Manager
• Close some internal or warranty repair orders as needed
• Take on additional tasks as needed to support Service Advisors
  • Write RO's, sell to Customers, Grow our Brand
• Handle some clerical responsibilities for the Service Department 

Benefits You’d receive with us:

• Competitive Hourly Pay 
• Medical Plan (dental and vision options)
• 401K Savings Plan
• Basic Life Insurance
• Opportunities for Advancement
• Work-Life Balance
• You would work in a clean State-of-the-art service center with the most modern equipment
• You’d be in a family-owned dealership where your good work is recognized and valued
• You’d receive training and coaching support for your continuous improvement

Basic Job Requirements

• High School Diploma or equivalent
• Valid Connecticut driver’s license with a clean record
• Background check and drug screen required prior to hire
• 1-2 years’ experience in a customer service orientated environment required.
• Prior Dealership experience a plus, not required