Service Advisor - Automotive

Crown Subaru is actively seeking experienced Service Advisors to join our dynamic team in Chattanooga, TN.

This role involves daily interaction with a diverse group of individuals including customers, service technicians, service managers, parts associates, parts managers, sales associates, and sales managers.

Success in this position requires a minimum of ONE YEAR of experience as an automotive service advisor PLUS a friendly and outgoing personality paired with exceptional customer service skills. If you are passionate about providing outstanding support and fostering positive relationships, this opportunity is ideal for you.

Range: $60,000 to $100,000 per year commensurate with experience, qualifications.

We encourage candidates with one to three years of experience in a Service Advisor role to apply and become part of our growing team.

Subaru's Love Promise is what makes Subaru More Than A Car Company and Crown Subaru More Than a Car Dealer. It sets a standard that we are committed to living every day.

Crown Automotive Group is a family-owned dealership group headquartered in St. Petersburg, Florida, with additional locations in Tallahassee, Florida; Chattanooga and Cleveland, Tennessee; and Dublin, Ohio.

We pride ourselves on consistently delivering exceptional value and customer service, and we are searching for outstanding individuals eager to contribute to our continued success.

APPLY TODAY to Join Our Team!

Here's some of what we offer:

• Medical, dental and vision insurance
• Paid Time Off (PTO)
• Short- and long-term disability coverage
• Life insurance
• Flexible spending accounts
• 401K w/ company match
• The stability of an established company
• Opportunity for growth and advancement
• Opportunities to serve your community
• A safe and environmentally conscious work environment

Responsibilities:

• Meet predetermined service sales objectives
• Meet predetermined customer satisfaction score objectives (CSI)
• Schedule service appointments - obtain customer and vehicle data prior to arrival 
• Greet customers in a timely, friendly manner and obtain vehicle information
• Write up / Enter vehicle problems accurately and clearly on repair order (written/computer)
• May test drive vehicles
• Recommend additional necessary service
• Provide complete and accurate written cost estimate for labor/parts
• Maximize product knowledge
• Explain completed work to customer
• Implement and maintain quality control process
• Other duties as part of description and as per company/department needs

Qualifications:

• MINIMUM One Year of Experience as an automotive service advisor
• Basic knowledge of automotive repairs
• Proficient on the computer
• Operate both standard and automatic vehicles
• Provide non-technical explanation of technical repairs to customers
• Identify the PRIME item the customer wants repaired and analyze the customers' problems and needs
• Ability to work outdoors, stand, walk, and climb in and out of vehicles for extended periods of time
• Friendly and outgoing manner
• Demonstrated customer service skills
• Strong work ethic AND Ability to work a predictable and consistent work schedule as determined by management and business needs
  • May regularly involve weekend days.
• Strong attention to detail
• Successful applicants must:
  • Be able to able to pass pre-employment background checks such as (but not limited to) reference checks, motor vehicle record checks and drug testing. 
  • Hold a current, valid driver license and have a clean driving record
  • Be able to verify their eligibility to work in the USA

Build a rewarding new career with Crown Automotive Group! Apply now!

Thank you for your interest in working at Crown!

 EOE/DFWP