Front Desk Agent

Embark on an exciting hotel career with Crown Hotel & Travel Management, LLC. From hotel management jobs to front-line interaction with hotel guests and important behind-the-scenes hospitality jobs, Crown Hotel & Travel Management, LLC offers a variety of opportunities for job growth and exciting careers in the hospitality industry.

Benefits

  • Supplemental Insurance
  • Paid Time Off
  • Paid Training
  • Fantastic Company Culture

Responsibilities

  • Receiving accommodation reservations from visitors
  • Taking the details of all arriving guests including payment information
  • Allocating rooms to all guests
  • Making travel arrangements for the guests
  • Providing information to guests about the procedures, policies and facilities of the hotel
  • Providing the guest with the necessary tourism information
  • Making reservations on behalf of the guests for live entertainment, cinema and even sightseeing tours
  • Handling all customer complaints and queries
  • Taking messages for the visitors
  • Issuing receipts to the guests
  • Calculating the guest bills
  • Making accommodation reservations for guests who may be relocating
  • Coordinating the delivery of guest laundry needs as well as special requests
  • Ensuring the safety and security of all guests
  • Preparing hotel correspondence
  • Coordinate Suite Shop sales
  • Maintain all guest reservations in accordance with credit card security requirements
  • Balance and properly account for cash drawer at the desk for each shift
  • Maintain all training requirements as set forth by General Manager
  • Assisting guests with safety deposit box forms and keys as outlined by GM
  • Other duties as assigned by FOM, GM, Sales Manager
  • Wear a provided uniform and nametag at all times on property
  • Perform routine cleaning throughout work area to include dusting, mopping, vacuuming and organizational needs, etc.
  • Maintain proper equipment and supply inventory for the front desk; follow hotel operations procedures and communicate with the General Manager to ensure that orders are placed for any needed equipment, repairs and supplies.
  • Document any necessary minor repairs and/or replacements of room furniture, fixtures, and equipment to include television sets, light fixtures, and follow through with proper department
  •  Smile, acknowledge, and greet guests while in guest rooms, front of house or any other area of hotel.
  • Announce presence and enter guest rooms in accordance with Company standards and procedures.
  • Respond to guest’s requests for immediate repairs. 
  • Assist other employees in various assignments, such as collecting/delivering dirty linen to laundry, and assisting laundry or housekeeping, as needed.
  •  Report lost-and-found items in accordance with hotel procedures

Qualifications

  • Valid Driver's License required 
  • 1 year of customer service preferred
  • High school diploma or equivalent
  • Must have basic working knowledge of a computer including word and be able to handle multiple tasks at one time
  • Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities
  • Must display very good organization and time management skills
  • Must be able to walk and climb/descend stairs approximately 20% of the time
  • Must be able to frequently kneel, reach, crawl, and twist torso as needed to accomplish required tasks
  • Must be able to regularly lift and carry up to 20 pounds without assistance
  • To always maintain a high standard of personal hygiene and appearance

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If you have questions, please contact info@crownhoteltm.com