Service Advisor

Crossroads Auto Group
1221 Main St, Fort Morgan, CO
Full Time
$40,000 – $100,000 a year

Join Our Team as a Service Advisor

We are looking for a motivated, customer-focused Service Advisor to join our fast-paced dealership team. The ideal candidate is organized, professional, and able to build strong relationships with customers while helping manage vehicle repair and maintenance needs from start to finish.

This position plays a critical role in delivering an excellent customer experience while supporting technician productivity and dealership growth.

Responsibilities

Greet customers promptly and professionally
Listen to customer concerns and accurately document vehicle issues
Schedule service appointments and manage repair orders
Communicate repair recommendations, timelines, and costs clearly
Coordinate with technicians and parts departments to ensure efficient workflow
Provide regular status updates to customers throughout the repair process
Review completed repairs and explain invoices upon vehicle pickup
Maintain strong CSI (Customer Satisfaction Index) scores
Upsell recommended maintenance and repair services ethically and effectively
Handle customer concerns and resolve issues professionally
Ensure repair orders are completed accurately and closed properly

Qualifications

Previous automotive service advisor experience preferred
Strong customer service and communication skills
Ability to multitask in a high-volume environment
Basic automotive knowledge required
Experience with dealership management software is a plus
Strong organizational and problem-solving skills
Valid driver’s license with acceptable driving record
Professional appearance and positive attitude

What We Offer

Competitive pay plan
Performance bonuses
Health, dental, and vision insurance
Paid vacation
Ongoing training and career advancement opportunities
Supportive team environment
Employee discounts

Ideal Candidate Traits

Customer-first mindset
Team player
Detail-oriented
Self-motivated
Strong sense of urgency
Able to remain calm under pressure

Apply today and become part of a dealership team committed to delivering exceptional service and building long-term customer relationships.

Apply for Service Advisor

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AI Usage Notice

This employer may use artificial intelligence (“AI”) to assist in evaluating candidates and making hiring decisions. To the extent the employer is using AI, it will be used to consider the candidate’s fitness for a position. The AI used to assist in evaluating candidates and making hiring decisions will review a candidate’s profile for employer-identified characteristics. The employer is not replacing human decision-making with AI and humans will be reviewing and ultimately making decisions relating to a candidate’s application. As a candidate, you acknowledge and consent to the use of AI by employer in this manner.

By submitting my application, I consent to the collection, storage, and processing of my personal data for the purposes of evaluating my candidacy for employment.

Crossroads Auto Group