Quick Lane Service Manger

Position Summary

The Quick Lane Service Manager oversees the daily operations of the Quick Lane service department, ensuring efficient workflow, excellent customer service, and achievement of sales and performance goals. This role is responsible for managing staff, maintaining service quality, and ensuring a positive experience for customers receiving maintenance services such as oil changes, tire rotations, brakes, and other light repairs.

Key Responsibilities

• Manage day-to-day operations of the Quick Lane service department.

• Lead, coach, and schedule Quick Lane advisors and technicians.

• Ensure fast, accurate, and high-quality service for all customers.

• Monitor workflow and adjust staffing to maintain efficient turnaround times.

• Maintain strong customer satisfaction by addressing concerns and resolving issues promptly.

• Track and manage department performance, including sales, labor hours, and productivity.

• Ensure proper documentation of services and accurate repair orders.

• Maintain inventory of tires, parts, and shop supplies.

• Ensure compliance with safety policies and dealership procedures.

• Collaborate with the main service department to optimize shop capacity and customer flow.

Qualifications

• Previous automotive service management or advisor experience preferred.

• Strong leadership and team management skills.

• Excellent customer service and communication abilities.

• Knowledge of automotive maintenance services and repair processes.

• Ability to work in a fast-paced environment and manage multiple priorities.

• Experience with dealership management systems (DMS) or service software is a plus.

Skills

• Team leadership and coaching

• Customer relationship management

• Operational efficiency and scheduling

• Problem-solving and conflict resolution

• Sales and performance tracking

Benefits

• Complete Health Insurance
• 401K with Percentage Match
• Paid Time Off
• Employee Purchase Plan
• Modern Equipment and Programs