BDC Manager

BDC Manager

Location: Crescent Ford – High Point, NC
Compensation: $18/hour + Monthly Commission
Schedule: 40 hours/week | Monday–Friday 8:30AM–7PM | Saturday 8:30AM–4PM (schedule will fall within these hours)

Crescent Ford is seeking a driven, detail-oriented, and appointment-focused BDC Manager to join our growing team. If you're highly experienced in phone scripts, objection handling, and closing appointments—and you're looking to take the next step in your automotive BDC career—this is your opportunity to shine!

We’re not necessarily looking for someone with previous management experience, but we are looking for a leader—someone who’s confident in their communication, strong with follow-up, and thrives on turning leads into showroom traffic.

What You’ll Do:

• Handle inbound/outbound sales calls and internet leads with energy, professionalism, and urgency
  
  

• Utilize effective scripts and proven rebuttals to convert leads into confirmed showroom appointments
  
  

• Work closely with the sales team to ensure smooth handoffs and maximize show-to-close ratios
  
  

• Monitor CRM (ELeads) to track communication, follow-up, and pipeline management
  
  

• Leverage equity data mining tools (Auto Alert) to uncover new opportunities within our existing customer base
  
  

• Maintain consistent contact with customers via phone, email, and text to keep engagement high
  
  

• Contribute to a high-performing and customer-focused culture in the BDC
  
  

Requirements:

• Minimum 2 years of BDC experience (automotive required)
  
  

• Exceptional phone skills with a strong understanding of scripts and appointment-setting strategies
  
  

• Competent in handling objections and turning inquiries into solid appointments
  
  

• Familiarity with CRMs—ELeads experience strongly preferred
  
  

• Experience using equity mining tools like Auto Alert or similar platforms
  
  

• Comfortable with a flexible schedule (some evening and Saturday availability required)
  
  

• Highly organized, detail-oriented, and results-driven
  
  

• A passion for customer service and team success
  
  

What We Offer:

• Hourly pay: $18/hour
  
  

• Monthly commission based on performance
  
  

• 40-hour work week within dealership business hours
  
  

• Supportive, team-oriented dealership culture
  
  

• Growth potential within a well-established, high-performing Ford dealership
  
  

Apply now and take the next step in your automotive career with a dealership that values talent, rewards performance, and is committed to customer excellence. Let’s grow together at Crescent Ford!