Front Office Manager

Courtyard by Marriott Richmond Berkeley
Richmond, CA

Full-time

Job Overview

Courtyard by Marriott Richmond Berkeley is seeking an experienced and service-driven Front Office Manager to oversee front desk operations while supporting financial processes including accounts receivable and invoicing. This role is ideal for a hospitality professional who excels in guest service, team leadership, and operational organization, including managing group reservations and coordination.

Responsibilities

• Oversee daily front office operations, including front desk, guest services, and night audit
• Lead, train, and mentor front desk associates to deliver outstanding guest service
• Ensure efficient check-in/check-out processes and resolve guest concerns professionally
• Maintain compliance with Marriott brand standards and company policies
• Create and manage staff schedules, payroll, and coverage

Team Leadership & Culture

• Promote a positive, inclusive, and high-performing work environment
• Drive team engagement, morale, and retention through coaching, recognition, and feedback
• Lead by example in professionalism, service, and teamwork
• Conduct staff meetings, training sessions, and performance evaluations
• Support employee development and address concerns proactively

Group Reservations & Coordination

• Oversee group reservations, room blocks, and special booking requirements
• Review and execute group resumes (event details / rooming lists / billing instructions) to ensure accuracy and readiness
• Coordinate with sales and event teams to ensure seamless group arrivals and departures
• Monitor group pick-up, rooming lists, and last-minute changes
• Ensure proper billing setup, routing, and guest experience for group stays

Financial & Administrative Duties

• Manage accounts receivable (AR), including tracking outstanding balances and follow-ups

• Prepare and process invoices for corporate accounts, group bookings, and extended stays

• Ensure accurate billing, folio reconciliation, and guest account management

• Coordinate with accounting on payments, discrepancies, and reporting

• Handle cash management, audits, and front office financial reporting

• Monitor guest satisfaction scores and online reviews; drive improvements

• Collaborate with housekeeping, maintenance, and sales teams for seamless operations

Qualifications

• 2+ years of front office supervisory or management experience in hospitality
• Experience with group reservations, billing, and hotel accounting functions (AR/invoicing) required
• Strong leadership skills with a focus on team engagement and culture
• Familiarity with hotel PMS systems (Stay PMS, FOSSE, Opera, or similar)
• Excellent communication, organizational, and problem-solving skills
• Ability to manage multiple priorities in a fast-paced environment
• Flexible schedule, including evenings, weekends, and holidays
• High school diploma required; hospitality or business degree preferred

Compensation & Benefits

• Competitive salary (based on experience)
• Health, dental, and vision insurance available
• Paid time off
• Marriott employee travel discounts
• Career advancement opportunities within the Marriott brand

About Us

Courtyard by Marriott Richmond Berkeley offers modern accommodations and exceptional service in the East Bay. We foster a welcoming environment for our guests and a collaborative, engaging workplace for our associates.