Parts Counterperson

Essential Duties and Responsibilities

• Assist retail, wholesale, and internal customers with parts inquiries and purchases.
• Accurately identify and locate automotive parts using manufacturer catalogs and dealership software.
• Process parts orders, invoices, credits, and returns.
• Provide parts support to service technicians and advisors to ensure efficient repair operations.
• Maintain proper inventory control and stocking procedures.
• Receive, inspect, and organize incoming parts shipments.
• Assist with cycle counts and inventory audits.
• Monitor backordered parts and communicate status updates to customers and dealership personnel.
• Maintain a clean, organized, and professional parts department.
• Promote accessories and additional parts sales opportunities when appropriate.
• Ensure accurate pricing and documentation of all transactions.
• Follow dealership policies, manufacturer requirements, and safety procedures.
• Perform other duties as assigned by management.
  
  

Qualifications

• Previous automotive parts experience required; dealership experience preferred.
• Strong knowledge of automotive parts, accessories, and inventory processes.
• Experience with CDK or other dealership management systems preferred.
• Excellent customer service and communication skills.
• Strong organizational and multitasking abilities.
• Ability to work effectively in a fast-paced environment.
• Basic computer proficiency required.
  
  

Physical Requirements

• Frequently stand, walk, bend, reach, and move throughout the workday.
• Ability to lift, carry, push, and pull parts weighing up to 50 pounds.
• Ability to retrieve parts from shelves, bins, and storage areas.
• Ability to work in a warehouse and dealership environment with varying temperatures.