Products and Cancellations Administrator

Position: Products and Cancellations Administrator
Employment: Full-time, hourly
Location: San Diego, CA
Start Date: ASAP

About Us:

Courtesy Automotive Group is a family owned and operated business since 1955. At Courtesy, we are more than just a dealership – we are a trusted automotive partner dedicated to providing an exceptional experience to our customers. With a proud legacy spanning several decades, we are committed to delivering excellence in every aspect of the automotive journey. We believe in transparency, customer satisfaction, and fostering a positive environment for both our team members and clients. 

Position Summary:

We are seeking a reliable and detail-oriented Service Contract Administrator with automotive dealership experience. This role is responsible for processing, submitting, and maintaining service contract documentation with accuracy and efficiency. The ideal candidate is well-organized, customer-focused, and experienced with dealership systems, especially CDK.

Qualifications:

• Automotive dealership experience required
• Previous service contract administration experience preferred
• CDK experience is a HUGE plus
• Proficiency in Microsoft Excel

Key Responsibilities:

• Submit remittances for extended warranties, GAP, maintenance plans, and other F&I products
• Process cancellations and refunds for extended warranties, GAP, maintenance, and other contracts
• Scan all contracts and paperwork into the Dealer Management System (DMS)
• Maintain organized and accurate filing systems
• Update and reconcile GL schedules in accordance with company policies
• Communicate professionally with customers and third-party vendors to maintain strong relationships and ensure compliance with company standards

Skills & Competencies:

• Strong attention to detail and accuracy in clerical tasks
• Familiarity with office systems and dealership administrative procedures
• Highly organized with the ability to manage multiple priorities
• Proficiency in Microsoft Excel for reporting and data tracking
• Capable of working independently and as part of a collaborative team

What We Have To Offer:

• Competitive compensation.
• PTO and sick time.
• Employee discounts.
• Comprehensive benefits such as health, dental, and vision insurance.
• Company sponsored life insurance.
• 401(k) retirement savings plan.
• Opportunities for career growth and advancement.
• Values-driven culture built on professionalism, integrity, and a fun family atmosphere.

Apply With Us:

If you are ready for a rewarding career and opportunities for career growth and advancement, then consider joining the Courtesy Automotive Group family. Our interview process typically includes a phone interview, in-person interviews, background check, drug screening, and a driving record review. Be a part of a winning team and outstanding culture, apply with us today.

Courtesy Automotive Group is an equal opportunity employer and maintains a drug and alcohol-free workplace. We committed to fostering an inclusive workplace where all individuals are valued, respected, and provided with equal opportunities for growth, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.