Customer Service Representative

American Leak Detection was founded 50 years ago, and is the world leader in the accurate, non-destructive detection of hidden water, sewer, gas and swimming pool leaks. From swimming pool cracks to concealed plumbing systems, we use the most advanced, sophisticated electronic leak detection devices in the industry.  American Leak Detection sets the standard for non-invasive leak detection and repair with proprietary methods and technology.

Our customers include residential homeowners and industry professionals, Insurance Adjusters, National Accounts, field plumbers, building contractors, apartment managers and restoration/mitigation specialists. 

American Leak Detection is currently looking for a Customer Service Representative (CSR).  As one of the points of contact with technician reporting and customer account balances, CSR’s/Data Entry are very important to our operations and must provide excellent customer service. This CSR Position starting pay is $17 a hour. We are looking for a highly motivated candidate to goal our team looking for a career over finding just a job. 

Base Starting Salary:  $17 a hour

Position includes:

Qualified candidates must be able to do the following:

• Proficient with MS Office, Exel, Word, Windows.
• Answer calls, take notes, and record information accurately such as customer's name, address, service needs, etc.
• Prepare work orders, schedule service calls, and dispatch technicians to the appropriate jobs.
• Keep records of service calls and work orders.
• Dependable and have Reliable transportation. 
• Must have the ability to write reports, business correspondence, respond to questions from managers, other employees, clients, customers, and the general public.
• Experience working with maps, knowledge of geographical area, and giving directions.
• Excellent communication, strong writing, analytical, and creative skills.
• Attention to detail to ensure accuracy of information relayed is essential.
• Strong computer skills, including Word, Excel, and other software programs.
• Demonstrate interpersonal skills and proficiency in business vocabulary to effectively represent the company.
• Filing and organizing daily paperwork.
• Manage multiple tasks and handle high stress situations.
• Type 45 WPM/ 1 year experience with Microsoft Office (Word/Excel/One Drive)
• Proficient in grammar, spelling and punctuation.
• Manage multiple task and provide service information

American Leak Detection is looking for a candidate that can deal with a steady call volume, completing assignments by a deadline and someone who is proactive, that will notice any procedure/policy failures and/or corrections.  Also looking for a candidate with the ability to deliver assignments professionally at a very fast past and someone that is looking for growth within the company.