Client Care Agent
Brockton, MA
Full Time

We are offering a sign-on bonus for this position!

Copeland Toyota located in Brockton, MA is seeking experienced and professional Digital Retail Representatives and coordinators to join our Business Development Team! You will be directly responsible for helping to drive traffic to the dealership. Automotive experience is not required, but call center experience is preferred. 

What We Offer

  • Tufts Health Insurance and Blue Cross Dental Insurance
  • 401(K) Retirement Plan with Employer Match
  • Group Life Insurance
  • Paid Vacation
  • Personal Time Off (PTO)

As a Digital Retail Agent, you are responsible for following-up with prospective internet buyers and scheduling sales appointments. You will handle both inbound and outbound scripted calls and appointment setting for sales customers. If you have a passion for delivering excellent customer service and have a go-getter attitude, apply today.


  • Handle all incoming internet inquiries and internet phone leads.
  • Respond to emails in a professional, well-spoken manner.
  • Assist customers in appropriate vehicle selection, providing industry knowledge and the highest level of customer happiness.
  • Conceptualize and understand the psychology of internet customers and work with them accordingly to set appointment for a proper vehicle demonstration.
  • Direct customers to product information resources, including those available on the internet.
  • Deliver inquiries/messages intended for other sales personnel and departments promptly.
  • Other duties as assigned.


  • Excellent verbal and written communication skills
  • Proficient with Microsoft Word, Excel, and Outlook
  • Time management, prioritization skills, and ability to multitask required
  • Ambitious, goal oriented mentality and eager to improve
  • Ability to hit sales quotas and closing percentages
  • Valid driver’s license
  • Must have reliable transportation and successfully pass a drug test and background check
  • Haitian, Spanish, Portuguese Creole-speaking candidates are a plus!


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