Digital Retail Agent

Brockton, MA
Full Time


Copeland Toyota, located in Brockton, MA, seeks experienced and professional Digital Retail Agents to join our Bussiness Development Center. You will be responsible for driving business to the dealership in this role. As the automotive industry evolves, we need qualified candidates to join our expanding sales team. We are the right organization for you if you are looking for a rewarding career opportunity with growth potential. Call center experience is preferred; automotive experience is not required. 

Full-time & part-time office hours only.

Willing to accommodate qualified candidates.


Full-time hours available:

Option 1: Monday-Thursday 9:30 am-6:00 pm

Friday OFF

Saturday 8:30 am-5:00 pm

Sunday OFF


Option 2: 

Monday 8:30 am- 5:00 pm, 

Tuesday OFF

Wednesday-Saturday 8:30 am-5:00 pm

Sunday OFF


Option 3

Monday, Tuesday 8:30 am- 5:00 pm

Wednesday OFF

Thursday-Saturday 9:00 am - 6:00 pm 

Sunday OFF 


Option 4: 

Monday, Tuesday 9:30 am- 6:00 pm

Wednesday OFF

Thursday-Friday 9:30 am - 6:00 pm

Saturday 8:30 am - 5:00 pm

Sunday OFF 


Full-Time Benefits Offered:

  • Tufts Health Insurance and Blue Cross Dental Insurance
  • 401(K) Retirement Plan with Employer Match
  • Group Life Insurance
  • Paid Vacation
  • Personal Time Off (PTO)



  • Handle all incoming internet inquiries and internet phone leads.
  • Offer online product information resources to customers.
  • Deliver inquiries/messages intended for other sales personnel and departments promptly.
  • Provide professional, well-spoken responses to emails.
  • Manage and respond to chats and text messages
  • Assist customers in appropriate vehicle selection, providing industry knowledge and the highest level of customer happiness.
  • Conceptualize and understand the psychology of internet customers and work with them accordingly to set appointments for a proper vehicle demonstration.
  • As needed, perform other duties.


  • Excellent verbal and written communication skills
  • Proficient with Microsoft Word, Excel, and Outlook
  • Time management, prioritization skills, and the ability to multitask required
  • Ambitious, goal-oriented mentality and eager to improve
  • Ability to hit sales quotas and closing percentages
  • Valid driver’s license
  • Must have reliable transportation and successfully pass a drug test and background check
  • Bilingual a plus 

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