Service Manager

Copeland Toyota is seeking an experienced and motivated Service Manager to lead our service department in Brockton, MA. The ideal candidate will ensure exceptional customer service, efficient service operations, and a productive team environment while maintaining the highest standards of quality and customer satisfaction.

Responsibilities

• Oversee daily service department operations to meet or exceed customer expectations.
• Manage and mentor service advisors, technicians, and support staff.
• Ensure timely and accurate completion of service work orders.
• Maintain service department profitability by controlling costs and maximizing revenue.
• Develop and implement strategies to improve service efficiency and customer satisfaction.
• Coordinate with parts and sales departments to facilitate smooth operations.
• Monitor customer feedback and respond promptly to escalate issues.
• Ensure compliance with company policies, industry regulations, and safety standards.

Requirements

• Proven experience as a Service Manager or in a similar leadership role within the automotive industry.
• Strong leadership and team management skills.
• Excellent communication and customer service skills.
• Ability to analyze financial reports and manage budgets.
• Knowledge of automotive service processes and technology.
• Proficiency in dealership management software is a plus.
• High school diploma or equivalent; additional automotive or business education preferred.

Benefits

• Competitive salary range of $125,000.00 - $150,000.00 per year.
• Health and dental insurance.
• 401K with company match.
• Paid time off and holiday pay.
• Opportunities for professional development and career growth.
• Employee discounts on vehicles and services.

About the Company

Copeland Toyota is a leading automotive dealership committed to delivering outstanding service and quality vehicles to the Brockton, MA community. Our team values integrity, customer satisfaction, and continuous improvement, making us a trusted name in the automotive industry.

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