Service BDC Representative

As a Service BDC Representative at Continental Toyota, you will be the primary point of contact for our service customers, helping to schedule appointments, answer inquiries, and ensure a smooth and positive experience. You will play a vital role in maintaining strong customer relationships and supporting the service department’s daily operations in Hodgkins, IL.

Responsibilities

• Answer incoming service inquiries via phone, email, and online chat promptly and professionally.
• Schedule and confirm service appointments accurately and efficiently.
• Coordinate with service technicians and advisors to ensure timely service delivery.
• Follow up with customers regarding service status, recalls, and maintenance reminders.
• Maintain detailed records of customer interactions and service requests in the CRM system.
• Provide excellent customer service to enhance customer satisfaction and loyalty.

Requirements

• High school diploma or equivalent.
• Excellent communication and interpersonal skills.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Basic computer skills and familiarity with CRM software preferred.
• Prior experience in automotive service or customer service is a plus.
• Reliable transportation to Hodgkins, IL location.

Benefits

• Competitive hourly wage of $15.00 paid weekly plus commission
• Opportunities for advancement within a reputable automotive dealership.
• Supportive team environment and training provided.
• Employee discounts on vehicles and service.
• PTO
• Comprehensive benefits package Medical, Dental and Vision
• Ancillary insurances
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About the Company

Continental Toyota is a leading automotive dealership located in Hodgkins, IL, committed to providing outstanding service and quality vehicles to our customers. We pride ourselves on our knowledgeable staff and excellent customer care, making Continental Toyota a trusted name in the community.

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