Service Manager

West Palm Beach, FL
Full Time

or

We encourage you to see how rewarding employment at Company Wrench can be. We are looking for dedicated, passionate and career-minded individuals to join our experienced team. At Company Wrench, we are committed to your career development, and we will be with you every step of the way to enhance your training, education, experience, and overall professional development. Company Wrench is the place for you to reach your career goals while providing the “Cutting Edge of Customer Service” to our valued customers.

Benefits You'll Receive:

  • Medical, Dental & Vision Insurance
  • 401K Plan + Match
  • Paid time off and vacation
  • Paid Birthday Holiday
  • Short/Long Term Disability
  • Growth opportunities
  • Paid Training
  • Monthly Profit Sharing Bonus
  • ESOP Plan
  • Family owned and operated
  • Long term job security
  • Health and wellness program
  • Discounts on products and services

What You'll Do as a Service Manager:

  • Be a champion of saftey, ensuring all work is conducted in a safe manner
  • Strive to be the only service department our customers want to do business with
  • Ensure communication with customers is accurate, timely, and realistic
  • Develop and act on plans for acquiring new and additional customer service
  • Maintain departmental goals and objectives including employee productivity, cost control, and revenue
  • Assist in recruiting, hiring, and training of all service department employees
  • Consult daily with direct reports to ensure company policies and procedures are followed
  • Observe service personnel and provide coaching to develop team members
  • Manage the Work Order process from opening to invoicing

What You'll Need as a Service Manager:

  • Diesel, Technical, or College degree preferred
  • 5+ years in heavy, industrial, or over the road equipment industry
  • Strong working knowledge of equipment operations and mechanical functions
  • Excellent employee management/relations skills
  • Ability to prioritize tasks

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

 

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