Call Center Agent

As a Call Center Representative for Coggins Auto, you will have the opportunity to work for a family-owned dealership with a focus on customer service and success. Past experience is not necessary but preferred. We will train the right candidate with the tools to be successful.

The right candidate will have a great attitude, be a team player with a drive to succeed. If you have the ability to work cooperatively with other team members, proficient written and verbal communication skills, are goal orientated, self-disciplined, and detail orientated, this could be the right place for you!

Coggins Auto is aggressively searching for and recruiting the best people in the area to join our family. While working at Coggins Auto, you will enjoy competitive pay, paid time off, full health, and dental as well as a 401k plan with match are all available to the right candidate. If you think your that person, send us an application. It could be the start of a great career!

Duties will include:

• Scheduling appointments
• Responding to online inquiries
• Outbound/Inbound Calls, Texting, Emailing (based on customer preference)
• Customer Retention
• Follow up calls to our current customers
• Development of satisfied new customers
• Portfolio Management

Requirements:

Must be available to work Saturdays

• Excellent oral and written communication skills
• Ability to effectively communicate in person, by email and phone
• Strong interpersonal and customer service skills
• Must possess moderate computer skills in order to use a variety of electronic systems to access customer-related data, satisfy training requirements and use job-specific applications and customer retention management tools
• Basic proficiency in Microsoft Applications
• Professional appearance

• High level of energy and desire to learn and grow in a team orientated atmosphere