Service Manager

Overview

We are looking for a hands-on Service Manager to lead and grow our service department. This role is focused on process, team development, and consistent execution in a small-town environment with high standards.

Key Responsibilities

• Lead daily service operations (advisors, technicians, and support staff)
• Drive performance through clear processes and accountability
• Build and develop a strong, positive team culture
• Ensure accurate use of PBS Systems DMS (critical to success)
• Work closely with Parts to improve workflow and fill rate
• Monitor and improve key performance metrics (efficiency, labour hours, effective labour rate)
• Apply Kaizen principles to improve operations
• Maintain high customer satisfaction and handle escalations

Qualifications

• Experience in a dealership Service role (Manager or Senior Advisor)
• Strong knowledge of PBS Systems DMS
• Toyota experience is an asset
• Understanding of Parts and Service workflow integration
• Process-driven with strong leadership and communication skills
• Positive attitude and ability to build a team

Team Fit & Attitude (Critical)

We are a small, tight-knit team where attitude and culture matter as much as experience.

We are looking for someone who:

• Leads by example with a positive, solutions-focused mindset
• Builds strong teams while holding people accountable
• Communicates clearly and follows through consistently
• Takes ownership and improves processes rather than assigning blame
• Aligns with a culture built on continuous improvement and “Make Things Better”

Technical skills can be developed. Attitude and team fit cannot.

If you are not someone who naturally builds teams and improves processes, this role will not be the right fit.

What Success Looks Like

• An engaged, accountable team
• Strong processes and consistent daily execution
• Improved efficiency, productivity, and customer experience