Customer Service / Office Representative

Customer Service/Office Representative

Closets by Design is a nationally recognized leader in home organizing systems.

Job Responsibilities:

The position will provide excellent customer service for our customers that will include answering phones, scheduling appointments, and updates to client files. This is a busy home design office and attention to detail is an important part of this position.

Specific Duties Include:

• Answer customer inquiries on the telephone and by email.
• Extensive problem-solving, order processing, and communication with customers as well as internal departments.
• Schedule services and coordinate schedules with the Install Department
• Update file with all customer interactions recording details of inquiries, complaints, or comments, as well as resolutions.
• Follow up to ensure that appropriate changes were made to resolve customers' problems.

Job Requirements:

• Computer proficiency, especially with Microsoft Office
• Previous customer service experience in an office setting
• Must have excellent interpersonal and communication skills (verbal/written).
• Proper phone etiquette
• Prior exposure to and use of Customer Relations Management Software

Previous customer service experience with a home improvement company is a Plus!

Benefits:

• A professional business casual work environment
• 401(k) with a match
• Your choice of 4 Health Insurance Plans
• Additional Insurance options including Dental, Vision, Life, & Long-Term Care
• Paid Holidays and PTO
• Employee discount with various vendors through our partner program including cellphones

We are an equal opportunity employer