Senior Front Desk Receptionist

We are looking for a Senior Front Desk Receptionist to provide exceptional customer experience to our customers. A successful candidate will interact with our customers via email, phone, chat or social media. Qualified candidates will have excellent problem-solving skills, be detail-oriented and self-motivated. We are looking for professionals who are enthusiastic about providing excellent customer satisfaction. Position: M-F 9:30 am - 6:00 pm and every 3rd Saturday 9am - 4:30pm

Responsibilities:

• Answer calls and emails from customers.
• Intake new customer information.
• Schedule Designer and Installation appointments.
• Open and review e-mail; solve problems; update databases; and verify and process orders and payments.
• Follow directions and adhere to guidelines and policies.
• Engage in problem solving.
• Help customers make decisions.
• Help customers with billing and payments issues.
• Other administrative duties as needed.