Customer Service/Office Manager

Closet Factory of Kentucky is seeking a dedicated and organized Customer Service/Office Manager to join our team in Louisville, KY. This is a critical and centrally visible role that combines exceptional customer service skills with efficient office management to ensure smooth daily operations and excellent client experiences.

Responsibilities

• Manage daily office operations, including scheduling, correspondence, and record-keeping.
• Provide outstanding customer service via phone, email, and in-person interactions.
• Coordinate with sales and installation teams to ensure timely order processing and delivery.
• Maintain and update customer databases and filing systems accurately.
• Handle billing, invoicing, and assist with basic accounting tasks.
• Support management by preparing reports and assisting with special projects.
• Resolve customer inquiries and complaints promptly and professionally.
• Assist with onboarding and training new office staff as needed.

Requirements

• Proven experience in customer service and office management roles.
• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.
• Proficiency with Microsoft Office Suite and CRM software.
• Experience with Salesforce and Quickbooks are a strong Plus!
• Ability to multitask and solve problems efficiently.
• High school diploma or equivalent; additional qualifications are a plus.
• Experience in home improvement or related industries is preferred but not required.

Benefits

• Competitive salary ranging from $50,000.00 to $60,000.00 per year, paid bi-weekly.
• Health, dental, and vision insurance options.
• 401K opportunity
• Paid time off and holiday pay.
• Opportunities for professional development and growth within the company.
• Supportive and friendly work environment.

About the Company

Closet Factory of Kentucky is a leading provider of custom storage solutions committed to enhancing our customers’ homes with functional and beautiful organization. Based in Louisville, KY, we pride ourselves on delivering quality craftsmanship and exceptional customer experiences. Join our team and be part of a company that values innovation, teamwork, and customer satisfaction.

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