Service Coordinator

Our company, Closet Factory, is the custom storage solution authority serving the need for customized space organization throughout the home.  We design, sell and install custom closets, home offices, garages, home theaters, pantries, bookshelves and more around our customer’s needs.  We have been in business for almost 42 years and have locations across the country.  The Knoxville area has been open for 2 years and is experiencing significant growth in both core and retail partner business.  

Our mission requires robust sales, production, installation and front office functions.  The Service Coordinator is in a unique position to tie these critical functions together.  Our office is fast-paced and dynamic, requiring flexibility and the ability to multitask. There is a high level of responsibility synchronizing business sales, production and installation functions to meet customer needs. You will handle multiple items simultaneously in a professional and courteous manner. Closet Factory fosters a “Team” oriented atmosphere where challenges are handled as a group. Clients need to be handled with care, so we are looking for those individuals with great customer service skills. 

Job Benefits:
Industry leading training

Paid time off

Some telework potential

Salary or hourly options will be available

Subsidized medical benefits

Duties and Responsibilities:

Manage customer appointment schedules for Sales, Service Calls and Installations

Collaborate closely with Production on required lead times

Execute and track ordering functions for customer projects

Run Payroll in Quickbooks

Manage client appointments 

Train new Designers on paperwork processing

Input data in Salesforce software

Responsible for initial problem resolution for clients

Maintain customer database

Collect/process payments from clients

Manage payment/lead requirements for Lowe's and Costco clients

Run Franchise royalty reports

Required Qualifications:

Good organization skills

Be on time

Computer skills, including Microsoft Office

Quickbooks accounting/HR/payroll software

SALARY:  $17-30/hr depending on the level of experience and education.
 

If you are energetic, upbeat & willing to learn this may be the place for you. We recognize people as our most valuable asset and will train you to excel in your position.  A future with Closet Factory has never been brighter.  We value and incentivize our personnel!  If you are thinking about taking the next big step in your career, this may be the opportunity you have been waiting for.

Closet Factory - Knoxville is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and the needs of the business.