Maintenance Director

Are you passionate about serving seniors?  Do you want to be part of team that strives to create experiences that celebrate our seniors? 

Clearwater at The Heights is a premier luxury senior living community in Houston and is looking for a Maintenance Director to join the team!

Clearwater Living associates enjoy great benefits:

• Excellent benefits
• 401(k) contributions
• Paid Vacation and Sick leave
• Exciting opportunities to grow
• Dynamic and fast paced environment
• Culture of people first and service always

The Maintenance Director is responsible for ensuring the proper operations of the community’s physical plant, and that all grounds, equipment and living spaces are fully functional, inviting, clean, comfortable and safe for all residents, associates and guests.  In order to accomplish these objectives, this position also supervises all of the day-to-day activities of the Environmental Services Department.

Responsibilities

• Conduct daily inspections of property grounds, buildings, and periodic inspection of equipment, tools and supplies to ensure that:
• Environmental service associates are completing assignments
• Property is always presentable for tours
• Equipment, tools, and supplies are maintained and operable to perform all required maintenance duties and services
• Manage, plan, develop, organize, schedule, evaluate and direct the Environmental Services department, its programs, associates and activities with a spirit of teamwork and open communication:
• Hire, supervise, and manage the performance of environmental service associates and ensure that all associates wear proper attire and follow established safety regulations in the use of equipment and supplies
• Develop performance standards and processes for the maintenance function
• Conduct in-service classes for all maintenance associates as necessary
• Manage the department within budgetary guidelines tracking inventory usage and ordering supplies when necessary
• Ensure compliance with all federal, state, and local regulations concerning the department
• Coordinate maintenance requests/logs of resident apartments including:
• Repair plumbing, furniture, electrical, heating and replacement of light bulbs
• Manage outside vendors/contractors, securing bids and scheduling needed work on special projects tracking all maintenance expenditures and procedures
• Oversee, educate on OSHA policies and procedures, MSDS information and conduct fire drills with staff regarding safety and emergency procedures to ensure compliance and safety
• Maintain an updated list of emergency vendors and contact information so other community associates can handle repairs when supervisor is not on site
• Assist all maintenance associates in their job duties and assume maintenance activities when needed
• Manage and track budget spending and goals
• Alert care staff when there is a medical or care need of a resident that needs to be addressed
• Look for ways to reduce costs and create efficiencies on a daily basis
• Ensure regulatory compliance and report any issues or concerns immediately
• Comply with Clearwater standards and regulations to encourage safe and efficient community operations
• Display a positive and professional image through actions and maintain high standards of personal appearance and grooming, which includes wearing the proper uniform or clothing and name tag when working
• Represent the Clearwater principles and core values on a daily basis
• Perform other duties and tasks as assigned or required

Responsibility Level

Responsible for the direct supervision of Maintenance Assistants in the Environmental Services department.

General instruction and/or functional guidance are provided on some, but not all tasks to be performed and the results of individual projects may be reviewed upon completion. The associate is expected to respond to questions from residents and their family members, troubleshooting and resolving issues utilizing their own discretion and judgment. On certain occasions, the associate will work with the Executive Director and other members of management to resolve community issues.

Knowledge and Skills

• Ability to deal tactfully and professionally at all times with personnel, residents, family members, visitors and the general public
• Demonstrated mechanical and troubleshooting ability to repair washers/dryers, heating and refrigeration units, ice machines, minor plumbing and electrical difficulties, painting and carpentry is required
• Display excellent communication and listening skills including the ability to speak orally in front of small groups of people
• Ability to make independent decisions when circumstances warrant such action and to remain calm during emergency situations
• Reasoning skills that include the ability to understand issues and process information for the purpose of giving and receiving feedback and instructions
• Must be proficient with the use of a pc, and be familiar with several Microsoft Office Suite software programs (e.g. Word, Excel, Outlook, Email, etc.), and other office equipment (e.g. scanners, copiers, and fax machines)
• Compliance and understanding of all regulations regarding residents’ rights

Physical and Mental Demands

• Able to be mobile and perform the physical requirements of the job to include: bending, kneeling, stooping, reaching, pushing, pulling and repetitive motions
• Able to sit and work at a computer for long periods of time
• Able to move intermittently throughout the work day
• Ability to lift/carry up to 40 lbs. and push up to 70 lbs., including carts as necessary
• Able to assist in moving residents during emergency situations
• Able to communicate orally, read, comprehend, and write
• Able to understand, remember, follow and give complex instructions and guidelines
• Able to perform math calculations (addition, subtraction, multiplication, etc.) in support of budget and other financial responsibilities
• Some travel may be required

Qualifications

• AA degree or Bachelor’s preferred or combination of education and experience supervising others in a senior living, property management or hospitality environment
• Minimum five to seven years of maintenance experience in senior living, property management, hospitality, or related industry to include the maintenance, handling, upkeep, and repair of electrical, plumbing, HVAC, and structural matters
• Minimum two to three years of supervisory experience to include training and supervising staff and developing and managing a budget
• First Aid Certification preferred
• Background clearances as required by government regulations
• Must meet health requirements, including TB

Clearwater Living is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.