Service Loaner Coordinator

Job Summary:
The Service Loaner Appointment Coordinator is directly involved in booking and coordinating our customers with available service loaners. This position is the image and face of our Service Department to our Customers. We need enthusiastic, inherently helpful people on our team who will do their very best to make a bad situation (car needs repair!) the smoothest transition they can. 

Required Experience:
Exude great customer service to customers
Schedules, cancel, confirm and amend service appointments by phone, in person, or via email
Extensive phone/email interaction
Provides guests with vehicle status information when needed
Responds to guests concerns via phone, in person, or email
Setting up loaner vehicles or coordinating with the service department  for vehicle repairs
Managing loaner vehicle(s) inventory
Directs telephone calls to the appropriate parties, as necessary
Customer callbacks after the visit
Communicates with callers in a professional, friendly, and efficient manner
Assist Service Advisors and managers as needed.
Performs other administrative duties, as assigned
Ability to multi-task in a sometimes high-stress, demanding environment
Maintains assigned workspace in an organized and clean manner
Maintains a professional appearance at all times
Qualifications:
A high school diploma or equivalent.
Experience handling in/outbound calls
Excellent oral and written communication skills
Strong organization & ability to multi-task
Thrive in fast paced environment
POSITIVE ATTITUDE AND TEAM PLAYER!!!!!
Strong PC and Internet Skills
Submit to and successfully pass a pre-employment background check.
Pre-employment drug-screen and background administered.

ESSENTIAL DUTIES:
 Include the following. Other duties may be assigned.
We are looking for individuals who enjoy working in a fast-paced environment where every day brings new challenges. It is also important that you display excellent verbal and written communication and interpersonal skills.
Will be directly responsible for monitoring loaner log and report. Will run reports for days in loaner. with potential customer leads received via internet, phone, and visits to the dealership. Outstanding customer service skills are required.
Following and maintaining relationship with customers
Determining each customer's vehicle needs by active listening
Learning, understanding, and following call and email scripts
Setting, confirming, and following up on loaners
Other duties as required

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the team member is regularly required to stand and talk or hear. The team member frequently is required to walk. The team member is occasionally required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and the ability to adjust focus

Comments:
We are an equal opportunity employer and a drug free workplace.

Location(s) Hiring:
Clarkknapp Honda
 
Company:
Clark Auto Group