Service Advisor

City Volkswagen of Evanston is seeking a energetic, highly motivated and experienced Automotive Service Advisor to provide exceptional customer service and ensure our clients receive the best service experience possible. The ideal candidate should be able to confidently communicate to our customers the value of maintaining their vehicle for optimal performance and have a proven track record with high customer satisfaction. If you want to be a part of our team, apply below!

We Offer:

• Superior industry pay
• Paid Training Program
• Immediate impact – quick on-boarding
• Major Medical
• 401 K
• Paid Vacation
• Opportunity to grow and advance! 

RESPONSIBILITIES:

• Meet with customers and determine their needs for repair and/or service of their vehicle issues
• Increase customer satisfaction by building customer relations.
• Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations.
• Monitor the progress of each vehicle throughout the day, and updating customers frequently
• Increase profitability by maximizing sales & execute retail promotions.
• Responsible for overseeing the technician working on customers’ vehicle including their time management/efficiency, parts ordering, job completion times.
• Oversee and participate in quality control.
• Participate in the development and documentation of Standard Operating Procedures as appropriate.

REQUIREMENTS:

• High School Diploma or equivalent.
• Accredited training in service advisor skills, customer satisfaction and quality control.
• Automotive service advisor experience.
• Ability to concentrate and accomplish tasks despite interruptions.
• Ability to perform a variety of tasks simultaneously.
• Must be willing to submit to a background check
• CDK and Xtime experience a plus but not required