Service BDC Representative

City Volkswagen of Evanston
1033 Chicago Ave, Evanston, IL
Full Time
$40,000 – $60,000 a year

Position Overview

The Service BDC plays a critical role in managing inbound and outbound communication with service customers. This position is responsible for handling incoming calls, setting appointments, performing follow-up activities, and supporting CSI (Customer Satisfaction Index) efforts to ensure every customer receives a five-star experience.

If you are organized, customer-focused, and thrive in a fast-paced environment, we want to hear from you!

Key Responsibilities

Answer all incoming service calls promptly and professionally
Schedule and confirm service appointments
Perform outbound calls for appointment reminders, follow-ups, and declined service opportunities
Conduct CSI follow-up calls and address customer concerns
Re-engage inactive customers and support retention efforts
Maintain accurate customer records in CRM
Coordinate with Service Advisors and Service Manager to ensure smooth workflow
Meet or exceed daily, weekly, and monthly performance goals

Qualifications

Previous BDC, call center, or automotive service experience preferred
Strong phone presence and communication skills
Customer-service oriented with a positive attitude
Comfortable with outbound calling and follow-up
Ability to multitask in a fast-paced environment
Basic computer and CRM proficiency
Strong organizational skills and attention to detail

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AI Usage Notice

This employer may use artificial intelligence (“AI”) to assist in evaluating candidates and making hiring decisions. To the extent the employer is using AI, it will be used to consider the candidate’s fitness for a position. The AI used to assist in evaluating candidates and making hiring decisions will review a candidate’s profile for employer-identified characteristics. The employer is not replacing human decision-making with AI and humans will be reviewing and ultimately making decisions relating to a candidate’s application. As a candidate, you acknowledge and consent to the use of AI by employer in this manner.

By submitting my application, I consent to the collection, storage, and processing of my personal data for the purposes of evaluating my candidacy for employment.

City Volkswagen of Evanston

If you have questions, please contact dbrasil@cityautogroup.com