Customer Experience Specialist (CSI)

City KIA – Orlando, FL

is growing, and we are looking for energetic, customer-focused professionals to join our Customer Experience Team.

If you have experience in hospitality, guest services, hotels, theme parks, retail, call centers, or customer service — we want to meet you. Former Disney, Universal, SeaWorld, and hotel industry employees are encouraged to apply.

Responsibilities

• Follow up with customers by phone, text, and email
• Assist with CSI surveys and customer satisfaction
• Resolve customer concerns professionally
• Maintain accurate CRM notes and communication
• Work closely with sales and service teams
• Create a positive VIP customer experience

Qualifications

• 3+ years of customer service experience preferred
• Strong communication and problem-solving skills
• Professional, organized, and team-oriented
• Bilingual is a plus

Benefits

• Competitive Pay
• 401(k) Match
• Health, Dental & Vision Insurance
• Paid Time Off
• Career Growth Opportunities

Join a fast-growing dealership that values customer experience and team culture.

Apply today at City Kia in Orlando, FL.