Hotel Concierge

Cirque St Armands is looking for a concierge to be the Ringleader in our guest experience. The ideal candidate will serve as the first point of contact for guests, providing exceptional customer service and ensuring a welcoming atmosphere. As a Concierge, you will assist guests with their inquiries, reservations, and requests while maintaining the highest standards of hospitality.

Duties

• Greet guests warmly and assist with check-in and check-out processes at the front desk.
• Provide information about hotel services, local attractions, and dining options to enhance guest experiences.
• Manage guest requests efficiently, including reservations for restaurants, transportation, and activities.
• Handle guest complaints or concerns with professionalism and a focus on resolution.
• Maintain an organized desk area and ensure that all guest interactions are logged accurately.
• Collaborate with other departments to ensure seamless guest services and satisfaction.
• Stay informed about local events, attractions, and promotions to provide up-to-date recommendations.
• Assist in managing inventory of brochures and promotional materials related to local services.

Experience

• Proven experience in customer service or hospitality roles is preferred.
• Strong time management skills with the ability to prioritize tasks effectively.
• Experience at the front desk or in guest relations is highly desirable.
• Previous Concierge Experience Preffered
• Excellent phone etiquette and interpersonal skills to engage with guests professionally.
• Familiarity with restaurant operations and local dining options can enhance guest recommendations.

If you are passionate about providing outstanding service and creating memorable experiences for guests, we encourage you to apply for this exciting opportunity as a Concierge.