Service Advisor

• Take Your BMW Service Advisor Career to the Next Level
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• Join Circle BMW's award-winning service team and build your career with one of New Jersey's premier BMW dealerships.
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  If you're an experienced BMW Service Writer looking for a dealership that values professionalism, customer satisfaction, and long-term career growth, we'd like to meet you.

  Circle BMW, part of the Circle Motor Group family of dealerships and a back-to-back BMW Center of Excellence recipient, is seeking an experienced Service Advisor to join our award-winning service team. We are looking for a motivated professional who can deliver an exceptional ownership experience while building lasting customer relationships and driving service department success. 

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  What You'll Do

  As a Service Advisor, you will serve as the primary point of contact between our clients and the Service Department. Circle BMW is also authorized to service MINI vehicles, creating additional service traffic and opportunities for advisors to grow their customer portfolio and income.

  Responsibilities include:

  • Greeting customers and accurately identifying vehicle service needs
  • Preparing repair orders and documenting customer concerns
  • Communicating recommended maintenance and repair services
  • Providing cost estimates and obtaining repair authorizations
  • Coordinating vehicle repairs with technicians and shop foremen
  • Keeping clients informed throughout the repair process
  • Reviewing completed repairs and explaining work performed
  • Managing warranty, maintenance plan, and recall-related repairs
  • Consistently achieving customer satisfaction and sales goals
  • Building long-term relationships that foster customer retention and loyalty

   

• What We're Looking For

  • Previous Service Advisor experience, preferably with BMW, MINI, Mercedes-Benz, Audi, Lexus, or another luxury automotive brand
  • Strong knowledge of automotive maintenance and repair services
  • Exceptional customer service and communication skills
  • Ability to multitask in a fast-paced environment
  • Strong organizational and follow-up skills
  • Experience using dealership management systems and manufacturer software
  • Professional appearance and demeanor
  • Valid driver's license and clean driving record

  Preferred Qualifications

  • BMW Service Advisor experience
  • Familiarity with BMW warranty procedures and maintenance programs
  • Proven track record of achieving customer satisfaction and sales objectives
  • Experience working in a high-volume dealership environment

We offer benefits!

• Medical, Dental and Vision Plans + Health & Dependent Care FSAs
• Paid Holidays & PTO
• Short -term Disability Insurance
• Company-Paid Life Insurance
• 401(k) Retirement Plan with Employer Contribution
• Wellness Programs
• Opportunity for advancement
• Pet Insurance

• CMG is an equal opportunity employer and a drug free workplace. A criminal history background check and pre-employment drug screen will be conducted on the final candidate prior to beginning employment.