Collision center CSR(customer service representative)

Job Title: Customer Service Representative (CSR) – Auto Body Shop

Job Type: Full-time

About Us

At Chevy Chase Acura, we take pride in delivering high-quality collision repair and exceptional customer care. Our team is committed to making the repair process as stress-free as possible for our customers. We are seeking a friendly, organized, and detail-oriented Customer Service Representative (CSR) to join our front office team and be the first point of contact for our valued customers.

Responsibilities

• Greet customers in person and over the phone with professionalism and courtesy.

• Schedule repair appointments and manage the repair calendar.

• Generate work order with proper documentation. 

• Communicate with insurance companies, adjusters, and vendors to ensure proper documentation.

• Provide estimates and explain repair processes to customers in clear, simple terms.

• Update customers throughout the repair process regarding status and timelines.

• Handle administrative tasks such as data entry, filing, and payment processing.

• Support the shop manager and technicians with customer communication and workflow coordination.

Qualifications

• Previous experience in customer service; auto body or automotive experience a plus.

• Strong communication and interpersonal skills.

• Ability to multitask in a fast-paced environment.

• Proficiency in Microsoft Office and comfort with shop management software.

• High attention to detail and excellent organizational skills.

• Positive attitude and team-oriented mindset.

Benefits

• Competitive pay (based on experience)

• Health, dental, and vision insurance options

• Paid time off and holidays

• Opportunities for career growth and development

• Supportive, team-focused work environment

• 401K