BDC Customer Specialist - Buying Center

The C. Harper Auto Group is looking for a dedicated Customer Specialist to help elevate our customer experience in our Buying Center. If you're passionate about providing exceptional service and thrive in a fast-paced environment, this role is perfect for you!

Why You'll Love Working Here:

• Competitive Pay: Starting at $17/hour—above industry standards!
• Healthcare Benefits: Full medical, dental, and vision coverage, including a no-cost option for medical insurance.
• 401(k) with Company Contribution: Secure your financial future with our annual company match.
• Paid Time Off: Enjoy pro-rated PTO starting from your 91st day of employment.
• Disability & Life Insurance: Short-term disability and life insurance provided at no cost, with options to buy up through Aflac and American Fidelity.
• Career Growth: We’re a family-owned business with over 40 years in the industry, offering numerous opportunities for career advancement.

What You'll Do:

• Handle Inquiries: Manage inbound calls per day, ensuring each customer feels valued and their questions are answered accurately.
• Schedule Appointments: Coordinate buying center appointments.
• Data Entry: Efficiently enter and manage customer information in databases to support seamless operations.
• Collaborate & Grow: Work closely with our team, participate in training programs, and contribute to our continuous improvement efforts.

What We’re Looking For:

• Communication Skills: Excellent verbal and written communication skills to effectively interact with customers and colleagues.
• Tech-Savvy: Proficient in Microsoft Office and Google Suite. Experience with CRM software is preferred, but we’ll provide training.
• Organized & Detail-Oriented: Strong time management and organizational skills, with attention to detail in customer interactions and data entry.
• Team Player with Initiative: Ability to work independently while also collaborating effectively with a dynamic team.
• Call Center Experience: Prior experience in a call center environment is a plus.

Who We Are: C. Harper Auto Group represents top automotive brands like Chevy, Buick, GMC, Cadillac, Ford, Chrysler, Dodge, Jeep, Ram, KIA, and Honda. As a family-owned business for over 41 years, we prioritize values of honesty, integrity, loyalty, and charity. Our supportive, inclusive culture fosters growth and development for both our customers and employees.

Equal Opportunity Employer: C. Harper Auto Group is committed to diversity and equal opportunities. We do not tolerate discrimination or harassment based on race, color, religion, age, sex, national origin, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic.

This is an exciting opportunity to become a vital part of a thriving team. If you're ready to take your customer service skills to the next level, we’d love to hear from you!