Automotive Service Advisor

As part of the esteemed Chapman Automotive Group, at Chapman Payson Auto Center we are committed to delivering the best vehicle ownership experience through extraordinary customer service and support. We are looking for a collaborative, client-focused Service Advisor to educate customers on recommended maintenance and repairs for optimal vehicle performance, and drive the customer experience in the Service Department.

Our ideal candidate is someone who shares our values of exceptional customer service, maintains open lines of communication with customers and staff alike, and is self-motivated. If this sounds like you, we encourage you to apply! Come join our team!

What We Offer:

• Attractive Commission Pay Plan: Ability to earn $100,000+ per year. You control your income!
• Professional Development: Access ongoing training and growth opportunities to advance your career.
• Supportive Team Environment: Join a collaborative team where your contributions are valued.
• Employee/Family Discounts: Enjoy discounts on vehicle purchases and services for you and your family.
• Volunteer Opportunities and more!

Benefits to Support Employee Wellbeing:

• Comprehensive Health Coverage: Essential medical, dental, and vision plans with low-cost premiums and minimal out-of-pocket costs.
• Flexible Spending Accounts (FSAs): Save on healthcare and dependent care expenses with pre-tax dollars.
• Affordable Life and Disability Insurance: Cost-effective plans providing financial security for you and your loved ones.
• Employee Assistance Program (EAP): Free, confidential support for personal and professional challenges, including counseling and financial advice.
• 401(k) Retirement Plan: Competitive matching contributions and tax advantages to help grow your retirement savings.
• Generous Paid Time Off (PTO): Time off to recharge and maintain work-life balance.

Core Responsibilities:

• Schedule, confirm and prepare for customer appointments, ensuring an efficient service experience.
• Determine vehicle needs based on customer feedback, vehicle inspection, and current mileage to make service recommendations.
• Produce repair orders for customers, including cost and time estimates, with full transparency.
• Obtain customer authorization for services and process payments.
• Communicate regularly with technicians and parts associates to ensure timely completion of work to update customers if additional repairs are needed.
• Follow-up with customers on the status of their vehicle and satisfaction of service.

Desired Qualifications and Experience:

• Strong customer service and sales skills are required; prior experience in automotive sale or service writing is a plus!
• Demonstrates excellent interpersonal and customer service skills, both in person and over the phone.
• Computer and technology aptitude with the ability to adapt to new software seamlessly.
• Exhibits effective time management and organization.  
• Collaborative and works well with others to achieve department goals and meet customer needs.
• Must have a valid driver’s license and clean driving record.
• Must pass a pre-employment background check and drug screen.

Hours and Work Environment:

Hours range from 7:30AM to 6:00 PM Monday – Friday, and 8:00AM to 12:00PM every other Saturday. We are closed Sundays. Our Service Advisors enjoy a climate-controlled office environment, and a productive, fast-paced shop environment.

To Apply: If you think you would be a great fit, please apply with your resume, and we will review applications and reach out by phone, text, or email with next steps.