Automotive Service Advisor

Chapman Las Vegas Dodge Chrysler Jeep
3470 Boulder Hwy, Las Vegas, NV
Full Time

Job Title: Automotive Service Advisor
Company: Chapman Las Vegas Dodge Chrysler Jeep Ram
Address: 3470 Boulder Hwy, Las Vegas, NV 89121
Schedule: Monday-Friday 7am-6pm | Saturday 7am-5pm | Shifts Vary
Pay: Uncapped Commission

About the Role

Chapman Automotive Group is a family-owned dealership organization that has delivered exceptional service and a customer-first experience since 1966. As one of the leading automotive retailers in Arizona and Nevada, we take pride in our strong team culture and commitment to excellence.

Chapman Las Vegas Dodge Chrysler Jeep Ram is seeking an experienced Service Advisor to provide exceptional customer service to every customer who brings their vehicle in for service. As the primary point of contact throughout the service process, you'll educate customers on their vehicle's maintenance needs, coordinate with technicians and parts associates, and help ensure a positive ownership experience from check-in through vehicle delivery.

Responsibilities

Schedule, confirm, and prepare for customer appointments, ensuring an efficient service experience
Determine vehicle needs based on customer feedback, vehicle inspection, and current mileage, and recommend additional services for optimal vehicle performance
Create repair orders for customers, including cost and time estimates, with full transparency, and obtain customer authorizations
Understand and administrate Manufacturer and Extended Warranties during repairs
Communicate regularly with technicians and parts associates to ensure timely completion of work
Prioritize required services and monitor the progress of vehicle repairs throughout the day, keeping customers updated
Follow up with customers upon completion of services to ensure customer satisfaction, addressing any questions or concerns promptly

Qualifications

Previous automotive Service Advisor/Service Writer experience required
Manufacturer Warranty Claims knowledge and experience
Extended Warranty Claims processing experience
Strong interpersonal and customer service skills, both in person and over the phone
Ability to clearly explain vehicle maintenance and repair recommendations to customers
Strong time management and organizational skills
Proven ability to achieve sales goals
Valid Nevada driver’s license with a clean driving record
Ability to pass a pre-employment background check and drug screening

Compensation & Perks

Competitive Pay: Commission | Uncapped Earning Potential!
Opportunities for career growth and advancement
Supportive, team-oriented workplace
Employee discounts and assistance programs
Volunteer opportunities and employee engagement programs
Closed on Sundays

Benefits

Medical, dental, and vision insurance
401(k) with company contributions
Life insurance
Paid time off and holidays
Access to onsite nurse practitioners and wellness support

How to Apply

Submit your application for consideration. Qualified candidates will be contacted regarding next steps.

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Other Information

Have you been arrested for any matters for which you are out on bail or on your own recognizance pending trial? If yes, please give the date(s) and details. NOTE: Answering "yes" to this question does not constitute an automatic bar to employment. Factors such as age and time of the offense, seriousness and nature of the violation, and rehabilitation will be taken into account. (Do not include minor traffic infractions, and convictions for which the record has been sealed or expunged; any conviction for which probation has been successfully completed or otherwise discharged and the case has been judicially dismissed, referrals to and participation in any pre-trial or post-trial diversion programs, and marijuana-related offenses that occurred over two years ago in answering these questions.)

Have you ever plead guilty or "no contest" to, or been convicted of, a misdemeanor or felony? If yes, please give the date(s) and details. NOTE: Answering "yes" to this question does not constitute an automatic bar to employment. Factors such as age and time of the offense, seriousness and nature of the violation, and rehabilitation will be taken into account. (Do not include minor traffic infractions, and convictions for which the record has been sealed or expunged; any conviction for which probation has been successfully completed or otherwise discharged and the case has been judicially dismissed, referrals to and participation in any pre-trial or post-trial diversion programs, and marijuana-related offenses that occurred over two years ago in answering these questions.)

As part of Chapman’s application process, after you submit your application, you will be immediately prompted to complete a brief survey. PLEASE MAKE SURE TO ALLOW THE SURVEY TO LOAD PRIOR TO CLOSING YOUR BROWSER WINDOW. If you do not complete the survey immediately following the submission of your application, a communication will be sent to the email address, you provided, directing you to complete the survey. This is the next step in the hiring process, and is a required for all candidates to be considered for employment. For your reference, the email is titled “We’ve received your application – Action is required”. Please type your name in the box below acknowledging you are aware of this requirement, and in order to continue with the application process you will need to complete the survey. *I acknowledge that an email will be sent to me regarding next steps in the application process.

In the event that I become employed with Chapman, I will comply with all rules and regulations of the Company and its affiliated entities and subsidiaries (‘the Company”). I understand that the Company requires me to submit to a drug test at any time during my employment to the extent permitted by law. I also understand that bonding may be a condition of hire. If it is, then I will be so advised either before or after hiring and a bond application will be completed. I understand that the Company may investigate my driving record and my criminal records and that an investigative consumer report may be prepared whereby information is obtained through personal interviews with my personal references and others with whom I am acquainted. This inquiry may include information as to my character, as well as my general and personal reputation. I understand that I have the right to make a written inquiry within a reasonable period of time to receive additional information about the nature and scope of any such investigation. I further understand that the Company may contact my previous employers and I authorize those employers to disclose to the Company all information pertinent to my employment with them. In addition to authorizing the release of any information regarding my employment, I hereby fully waive any rights or claims I have or may have against my former employers, their agents, employees, and representatives, as well as other individuals who release information to the Company and release them from any and all liability, claims, or damages that may directly or indirectly result from the use, disclosure or release of any such information by any person or party, whether such information is favorable or unfavorable to me. I authorize the persons named herein as personal references to provide the Company with any pertinent information they may have regarding myself. BINDING ARBITRATION PROVISION AND AGREEMENT I also acknowledge that the Company promotes a system of alternative dispute resolution that involves binding arbitration to resolve: 1) all disputes that may arise out of the application process; and 2) if I am hired, all disputes that may arise out of my employment. By signing this application, I voluntarily agree that any claim, dispute, and/or controversy between myself and the Company (or its owners, directors, oﬃcers, managers, Members, agents, and parties aﬃliated with its employee beneﬁt and health plans) arising from or related to my seeking employment with, or employment by, or other association with, the Company, whether based in tort, contract, statute or equity and including claims for discrimination or harassment under Title VII or other basis, shall be submitted to and determined exclusively by binding arbitration governed generally by the Federal Arbitration Act and the Company’s Mutual Arbitration Agreement and accompanying procedures. I UNDERSTAND THAT BY SIGNING THIS APPLICATION, I VOLUNTARILY AGREE TO THIS BINDING ARBITRATION PROVISION AND BOTH I AND THE COMPANY GIVE UP OUR RIGHTS TO TRIAL BY JURY. AT-WILL EMPLOYMENT AGREEMENT If hired, I further agree as follows: My employment and compensation are terminable at will, are for no deﬁnite period, and my employment and compensation may be terminated by the Company at any time and for any reason whatsoever, with or without cause, at the option of either the Company or myself. No implied, oral, or written agreements contrary to the express language of this Agreement are valid unless they are in writing and signed by the CEO of the Company. No supervisor or representative of the Company other than the CEO of the Company has any authority to make any agreements contrary to the foregoing. This Agreement is the entire agreement between the Company and the applicant regarding the rights of the Company or applicant and this Agreement takes the place of all prior and contemporaneous agreements, representations, and understandings of the applicant and the Company. If you have any questions regarding this Application, Binding Arbitration Provision, or At-Will Employment Agreement, please ask a Company representative before signing. I hereby acknowledge that I have read and understand the above statements and Agreement. DO NOT SIGN UNTIL YOU HAVE READ THE ABOVE STATEMENTS, PROVISIONS AND AGREEMENT.

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I certify that answers given herein are true, accurate, and complete to the best of my knowledge. I authorize investigation into all statements I have made on this Form as may be necessary for reaching an employment decision. In the event I am employed, I understand that any false or misleading information I knowingly provided herein or in subsequent interviews may result in discharge and/or legal action. I understand that this Career History Form is not the sole basis from which a hiring decision has been made, and understand that this Form will be used in conjunction with a series of interviews and assessments to determine my suitability for the role to which I am applying.

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AI Usage Notice

This employer may use artificial intelligence (“AI”) to assist in evaluating candidates and making hiring decisions. To the extent the employer is using AI, it will be used to consider the candidate’s fitness for a position. The AI used to assist in evaluating candidates and making hiring decisions will review a candidate’s profile for employer-identified characteristics. The employer is not replacing human decision-making with AI and humans will be reviewing and ultimately making decisions relating to a candidate’s application. As a candidate, you acknowledge and consent to the use of AI by employer in this manner.

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Chapman Las Vegas Dodge Chrysler Jeep