Automotive Express Service Advisor

Chapman Las Vegas Dodge Chrysler Jeep Ram is looking for an Express Service Advisor to join our dynamic team! Express Service Advisors educate customers on the value and importance of routine vehicle maintenance and sell additional services or repairs based on their vehicle’s needs. 

If you have experience in a sales-based role and enjoy interacting with others and creating positive customer service experiences, while working in a fast-paced, productive environment, we encourage you to apply!

What We Offer:

• Attractive Commission Pay Plan: Enjoy uncapped earning potential! On average, Express Advisors earn between $3,500 and $6,000 per month. 
• Professional Development: Access ongoing training and growth opportunities to advance your career.
• Supportive Team Environment: Join a collaborative team where your contributions are valued.
• Employee/Family Discounts: Enjoy discounts on vehicle purchases and services for you and your family.
• Volunteer Opportunities and more!

Benefits to Support Employee Wellbeing:

• Comprehensive Health Coverage: Essential medical, dental, and vision plans with low cost premiums and minimal out-of-pocket costs.
• Flexible Spending Accounts (FSAs): Save on healthcare and dependent care expenses with pre-tax dollars.
• Affordable Life and Disability Insurance: Cost-effective plans providing financial security for you and your loved ones.
• Employee Assistance Program (EAP): Free, confidential support for personal and professional challenges, including counseling and financial advice.
• 401(k) Retirement Plan: Competitive matching contributions and tax advantages to help grow your retirement savings.
• Generous Paid Time Off (PTO): Time off to recharge and maintain work-life balance.

Core Responsibilities:

• Schedule, confirm and prepare for customer appointments, ensuring an efficient service experience.
• Determine vehicle needs based on customer feedback, vehicle inspection, and current mileage.
• Produce repair orders for customers, including cost and time estimates, with full transparency.
• Communicate regularly with technicians and parts associates to ensure timely completion of work.
• Follow-up with customers on the status of their vehicle and satisfaction of service.

Desired Qualifications and Experience:

• Prior success in a sales-based customer service role is strongly preferred.
• Excellent interpersonal and customer service skills to ensure customers enjoy prompt, efficient and friendly service.
• Ability to explain vehicle needs and recommended services in a way that customers will understand and encourages them to take action.
• Motivated and persuasive to effectively drive sales growth. 
• Proficient computer skills and the ability to adapt to new software. 
• Must have a valid driver’s license and clean driving record.
• Must pass a pre-employment background check and drug screen.

Hours and Work Environment:

The Service Department is open 7am to 6pm on weekdays and 7am to 5pm on Saturdays. This role requires 9-hour shifts and Saturday availability. You will have Sundays and one weekday off each week. The Express Advisor works onsite in the Service Drive and climate-controlled shop.

To Apply: If you think you would be a great fit, please apply with your resume, and we will review applications and reach out by phone, text, or email with next steps.