Fleet Service Advisor

Chapman Ford Pro Elite, Chapman’s fast growing commercial vehicle dealer in Scottsdale, is looking for an experienced Fleet Service Advisor to join our team! The Fleet Service Advisor serves as the liaison between clients and technicians in the Service Department, educating clients on the fleet service process and technician recommendations. As a key contributor to the client experience, successful candidates must be collaborative, excellent communicators, and knowledgeable about fleet service processes.

Join our team today and enjoy all that Chapman Ford Pro Elite has to offer, including a state-of-the-art facility located in the heart of the Scottsdale Auto Show, that is home to 50 service bays, a 20,000 square foot parts department, a 12,000 square foot sales department, and an incredible team of dedicated professionals! Apply today to drive you career forward!

What We Offer:

• Attractive Commission Pay Plan with Tremendous Earning Potential: Ability to earn $100,000+ per year with 14% commission.
• Professional Development: Access ongoing training and growth opportunities to advance your career.
• Supportive Team Environment: Join a collaborative team where your contributions are valued.
• Employee/Family Discounts: Enjoy discounts on vehicle purchases and services for you and your family.
• Volunteer Opportunities and more!

Benefits to Support Employee Wellbeing:

• Comprehensive Health Coverage: Essential medical, dental, and vision plans with low-cost premiums and minimal out-of-pocket costs.
• Onsite Nurse Practitioners: Access healthcare services and wellness support conveniently at work.
• Flexible Spending Accounts (FSAs): Save on healthcare and dependent care expenses with pre-tax dollars.
• Affordable Life and Disability Insurance: Cost-effective plans providing financial security for you and your loved ones.
• Employee Assistance Program (EAP): Free, confidential support for personal and professional challenges, including counseling and financial advice.
• 401(k) Retirement Plan: Competitive matching contributions and tax advantages to help grow your retirement savings.
• Generous Paid Time Off (PTO): Time off to recharge and maintain work-life balance.

Core Responsibilities:

• Schedule, confirm and prepare for client appointments, ensuring an efficient service experience.
• Determine vehicle needs based on client feedback, vehicle inspection, and current mileage and recommend additional services for optimal vehicle performance.
• Produce repair orders for clients including cost and time estimates, with full transparency.
• Communicate regularly with technicians and parts associates to ensure timely completion of services.
• Prioritize required services and monitor the progress of vehicle repairs throughout the day, keeping clients informed throughout the repair process.
• Follow-up with clients upon completion of services to ensure satisfaction, addressing any questions or concerns promptly.

Desired Qualifications and Experience:

• Automotive background: Ford Fleet Service experience is required.
• Character: Honesty, integrity and professionalism are non-negotiable.
• Customer Service: Demonstrated ability to understand client needs and provide tailored service solutions.
• Collaboration: Demonstrates excellent interpersonal and communication skills, with both clients and staff.
• Efficiency: Exhibits strong time management and organizational skills.
• Motivation: Driven and self-motivated to achieve individual and dealership goals.
• Must have a valid driver’s license and clean driving record.
• Must pass a pre-employment background check and drug screen.

Hours and Work Environment:

The Service Department is open Monday – Friday 7am to 6pm and Saturdays 7am to 2pm. Candidates should be available to work flexible hours on weekdays and rotating Saturdays. The Fleet Service Advisor primarily works in an office environment within the Service Department.

To Apply: If you think you would be a great fit, please apply with your resume, and we will review applications and reach out by phone, text, or email with next steps.