Customer Service Representative

Chapman Collision Center of Tempe is looking for a Customer Service Representative to support the office’s daily operations and deliver outstanding customer service. As the customer’s first point of contact, the Customer Service Representative will be welcoming, helpful and patient while assisting customers and educating them on the vehicle repair process.

Our ideal candidate is someone who is reliable, service oriented, and consistently demonstrates professionalism in an environment where priorities shift frequently. If this sounds like you, apply today to join our team!

What We Offer:

• Competitive Compensation! Ranging from $17 - $20 per hour depending on experience.
• Professional Development: Access ongoing training and growth opportunities to advance your career.
• Supportive Team Environment: Join a collaborative team where your contributions are valued.
• Employee/Family Discounts: Enjoy discounts on vehicle purchases and services for you and your family.
• Volunteer Opportunities and more!

Benefits to Support Employee Wellbeing:

• Comprehensive Health Coverage: Essential medical, dental, and vision plans with low cost premiums and minimal out-of-pocket costs.
• Onsite Nurse Practitioners: Access healthcare services and wellness support conveniently at work.
• Flexible Spending Accounts (FSAs): Save on healthcare and dependent care expenses with pre-tax dollars.
• Affordable Life and Disability Insurance: Cost-effective plans providing financial security for you and your loved ones.
• Employee Assistance Program (EAP): Free, confidential support for personal and professional challenges, including counseling and financial advice.
• 401(k) Retirement Plan: Competitive matching contributions and tax advantages to help grow your retirement savings.
• Generous Paid Time Off (PTO): Time off to recharge and maintain work-life balance.

Core Responsibilities:

• Greet customers as they arrive and check in vehicles for repairs.
• Work closely with the estimator to move vehicles through each stage of the repair process, and provide customers with regular updates on the status of their vehicle.
• Update insurance companies and rental facilities on the status of vehicle repairs.
• Answer phone calls responding to inquiries in a professional, helpful manner or direct calls to the appropriate personnel for assistance.
• Deliver vehicles to customers when repairs are completed.
• Assist management with various clerical duties (sorting, filing, emails, etc.).

Desired Qualifications and Experience:

• At least 1 year of experience in a customer service, receptionist or administrative role required. Body shop experience is a plus!
• Good phone etiquette and interpersonal skills are essential, as well as the ability to maintain composure during stressful situations.
• Strong computer skills, including Microsoft Office applications (Word, Excel, Outlook); familiarity with CCC1 estimating software is a plus.
• The ability to think from the customer's perspective and show compassion as they navigate the vehicle repair process.
• Ability to multi-task efficiently in a fast-paced environment while maintaining good attention to detail.
• Bilingual in English and Spanish is a plus.
• A valid driver’s license and clean driving record are required.
• Must pass a pre-employment background check and drug screening.

Hours and Work Environment:

This is an onsite position working in an office environment and occasionally in the shop collaborating with technicians and estimators, and assisting customers in person and over the phone. Hours are Monday – Friday 8AM to 5pm.

To Apply: If you think you would be a great fit, please apply with your resume, and we will review applications and reach out by phone, text, or email with next steps.