BMW Customer Experience/Upgrade Specialist

Chapman BMW is hiring a Customer Experience & Upgrade Specialist to join our Upgrade Center team! We’re looking for a customer-focused, sales-driven professional who is passionate about cars and committed to delivering an exceptional client experience.

In this role, you will engage with BMW owners to present vehicle upgrade opportunities, educate clients on the latest features and incentives, and help drive sales in a fast-paced, high-energy environment. This is a great opportunity to grow your career with a premier automotive brand.

Full-time position | Competitive hourly pay + commission (DOE)

What You’ll Do
• Engage with BMW owners to present vehicle upgrade options
• Deliver a personalized, world-class customer experience
• Educate customers on BMW technology, features, and current incentives
• Coordinate test drives and assist with trade-in evaluations
• Build strong relationships with clients to support long-term loyalty
• Help achieve sales targets and upgrade goals
• Maintain accurate records of customer interactions and opportunities
• Collaborate with internal teams to ensure a seamless customer journey
• Stay up to date on new models, features, and promotions

What We Offer
• Competitive pay plus commission opportunities
• Ongoing training and professional development
• Supportive, team-oriented environment
• Employee discounts on vehicles and services
• Career growth and advancement opportunities

Benefits
• Medical, dental, and vision coverage
• Flexible Spending Accounts (FSA)
• Life and disability insurance
• Employee Assistance Program (EAP)
• 401(k) with company match
• Generous Paid Time Off (PTO)

What We’re Looking For
• High school diploma or equivalent required
• Previous automotive sales experience required
• Passion for automotive industry and BMW brand knowledge preferred
• Strong communication and interpersonal skills
• Goal-oriented with a results-driven mindset
• Professional, reliable, and organized
• Ability to work both independently and in a team environment
• Comfortable in a fast-paced, high-energy setting

Schedule & Work Environment
• Shifts vary between 7am-4pm or 8am-5pm Monday-Saturday, closed on Sundays
• Onsite role at Chapman BMW in Scottsdale, Arizona
• Fast-paced dealership environment with direct customer interaction

How to Apply
Submit your application for consideration. All qualified candidates will be contacted for next steps.