Automotive Sales Specialist

Chapman Bell Rd. Mazda is looking for motivated, customer service-oriented professionals to join our sales team! As a Sales Specialist, your main objective is to create an amazing car buying experience for our customers, delivering friendly and knowledgeable support throughout the sales process, and ensuring customers leave the dealership feeling confident and excited about their vehicle purchase.

We are seeking individuals who are friendly, welcoming, approachable and committed to delivering exceptional service. If you have a knack for connecting with others and enjoy a role that challenges you and rewards your efforts, we want to hear from you! Apply today to join the Chapman Mazda team!

What We Offer:

• Attractive Commission Pay Plan: Enjoy uncapped earning potential – You control your income!
• Professional Development: Access ongoing training and growth opportunities to advance your career.
• Supportive Team Environment: Join a collaborative team where your contributions are valued.
• Employee/Family Discounts: Enjoy discounts on vehicle purchases and services for you and your family.
• Volunteer Opportunities and more!

Benefits to Support Employee Wellbeing:

• Comprehensive Health Coverage: Essential medical, dental, and vision plans with low-cost premiums and minimal out-of-pocket costs.
• Onsite Nurse Practitioners: Access healthcare services and wellness support conveniently at work.
• Flexible Spending Accounts (FSAs): Save on healthcare and dependent care expenses with pre-tax dollars.
• Affordable Life and Disability Insurance: Cost-effective plans providing financial security for you and your loved ones.
• Employee Assistance Program (EAP): Free, confidential support for personal and professional challenges, including counseling and financial advice.
• 401(k) Retirement Plan: Competitive matching contributions and tax advantages to help grow your retirement savings.
• Generous Paid Time Off (PTO): Time off to recharge and maintain work-life balance.

Core Responsibilities:

• Respond to internet, live chat and phone inquiries promptly to assist potential customers with questions and generate sales appointments.
• Log daily sales lead activities in the CRM software, and follow up with customers who are not ready to make an appointment.
• Convert dealership visitors into customers by building rapport, understanding their needs and interests, and pairing them with a vehicle best suited for their lifestyle.
• Perform professional vehicle demonstrations and organize test drives, highlighting desirable vehicle features that meet the customer’s wants and needs.
• Stay up-to-date on product offerings, optional packages, and latest technology.
• Assist customers with sales and financing paperwork.
• Deliver sold vehicles to the customer, assisting with setting up vehicle features (i.e. navigation, Bluetooth, etc.) ensuring customers leave the dealership feeling confident about their purchase.
• Follow up with buyers after their purchase to ensure continued satisfaction and generate repeat and referral business.

Desired Qualifications and Experience:

• A friendly and welcoming demeanor to build trust and make a positive impression on customers.
• Prior experience in automotive sales, either new or used car sales, is favorable, but not essential.
• Experience working in sales or another customer-facing role is strongly preferred.
• Strong customer service and interpersonal skills, both in person and over the phone.
• Active listening skills to understand the customer’s perspective, coupled with persuasiveness to overcome objections and close deals.
• Computer literacy and the ability to learn and utilize new technology. 
• An excellent work ethic, resilience, and determination to achieve goals.
• A valid driver’s license and clean driving record are required.
• Must pass a pre-employment background check and drug screening.

Hours and Work Environment:

We are open Monday – Friday from 8AM to 9PM and Saturday from 8AM to 8PM, and closed Sundays. We support work-life balance by offering a 5-day workweek and 8-hour shifts. This role requires working with clients face-to-face as well as online and over the phone, and occasionally working outdoors on the sales lot doing vehicle demonstrations and test drives.

To Apply: If you think you would be a great fit, please apply with your resume, and we will review applications and reach out by phone, text, or email with next steps.