Vehicle Acquisition Specialist

The Chapman Buying Center is seeking a Vehicle Acquisition Specialist to join our team!  In this role, you'll assist customers interested in selling their vehicles to Chapman Automotive—educating them on the process and supporting them every step of the way.  We're looking for candidates with a strong background in customer service, a passion for learning, and a drive to achieve results. This position offers outstanding earning potential, opportunities for career growth, a supportive work environment, and a generous benefits package.

No prior automotive experience? No problem! We provide all the training and resources you need to succeed.

What We Offer:

• Competitive compensation! Starting at $21 per hour, with the potential to earn up to $1,500 in monthly performance bonuses!
• Professional Development: Access ongoing training and growth opportunities to advance your career.
• Supportive Team Environment: Join a collaborative team where your contributions are valued.
• Employee/Family Discounts: Enjoy discounts on vehicle purchases and services for you and your family.
• Volunteer Opportunities and more!

Benefits to Support Employee Wellbeing:

• Comprehensive Health Coverage: Essential medical, dental, and vision plans with low cost premiums and minimal out-of-pocket costs.
• Onsite Nurse Practitioners: Access healthcare services and wellness support conveniently at work.
• Flexible Spending Accounts (FSAs): Save on healthcare and dependent care expenses with pre-tax dollars.
• Affordable Life and Disability Insurance: Cost-effective plans providing financial security for you and your loved ones.
• Employee Assistance Program (EAP): Free, confidential support for personal and professional challenges, including counseling and financial advice.
• 401(k) Retirement Plan: Competitive matching contributions and tax advantages to help grow your retirement savings.
• Generous Paid Time Off (PTO): Time off to recharge and maintain work-life balance.

Core Responsibilities:

• Log daily activities in the internal CRM tracking system.
• Communicate with customers via phone, email and text messaging up to 200 times per day.
• Quickly and professionally respond to internet and phone inquiries.
• Listen to and overcome client objections with educated answers about the automotive market.
• Qualify potential customers and generate appointments.
• Appraise and assess vehicle values in a professional manner.
• Negotiate with potential prospects in an effort to acquire inventory.

Desired Qualifications and Experience:

• Minimum of 1 year of customer service experience required.
• High school diploma or GED equivalent required.
• Strong interpersonal skills, in person and over the phone, with a demonstrated ability to think from the customer’s perspective.
• Strong technical skills (typing, interacting with multiple software platforms).
• Must be a team player. We work together and celebrate each other’s success!
• Ability to operate in a fast-paced, competitive environment.
• Have a curiosity to learn and desire to grow; this opportunity offers lots of potential for career growth for motivated individuals.
• Must have a valid driver’s license and clean driving record.
• Must pass a pre-employment background check and drug screening.

Hours and Work Environment:

Monday – Friday from 8:30am to 6pm, and occasional Saturdays from 8:30am to 1pm. Candidates can expect to work two Saturdays per month. This is an onsite role at the Chapman Buying Center located in Scottsdale, working in an office environment, communicating with customers online and over the phone, and occasionally outdoors when appraising vehicles.

To Apply: If you think you would be a great fit, please apply with your resume, and we will review applications and reach out by phone, text, or email with next steps.