AUTOMOTIVE SHOP FOREMAN

Description of the role

Come join our team at Century West BMW as an Automotive Shop Foreman. We are looking for a dedicated individual with a passion for BMW vehicles and a strong technical background.

Responsibilities:

1. 1. Technical Leadership:

      • Oversee daily shop operations, ensuring efficient workflow and optimal technician productivity.

      • Diagnose complex vehicle issues, assist technicians, and provide solutions.

      • Perform quality checks on completed work to ensure BMW standards are met.

      • Stay updated on BMW diagnostic tools, software, and repair procedures.

   2. Team Supervision & Training:

      • Mentor and train technicians, focusing on skill development and technical expertise.

      • Conduct regular performance evaluations and provide constructive feedback.

      • Ensure adherence to safety protocols and company policies.

   3. Customer Service:

      • Communicate effectively with service advisors to address customer concerns.

      • Provide accurate repair estimates and time frames.

      • Resolve escalated customer complaints professionally and efficiently.

   4. Shop Operations & Efficiency:

      • Monitor shop equipment and tools, ensuring maintenance and calibration.

      • Manage workflow to reduce vehicle downtime and optimize shop efficiency.

      • Assist in scheduling and allocating work based on technician skill sets.

   5. Administrative Duties:

      • Document repairs, inspections, and maintenance activities accurately.

      • Ensure compliance with manufacturer warranty requirements.

      • Maintain a clean and organized work environment.

Requirements:

• Experience as a lead technician or shop foreman
• Excellent communication skills
• Ability to work in a fast-paced environment
• ASE Master Technician certification is required
• Valid driver’s license with a clean driving record

Benefits:

• Competitive compensation
• Health insurance
• Paid time off
• Career advancement opportunities

About the Company

Century West BMW is a premier BMW dealership located in Studio City, CA. We pride ourselves on providing top-notch service and expert care to our customers.